Especialización en Gerencia de Operaciones
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Item Enfoque multicriterio para la composición de una flota escolar(Universidad Santiago de Cali, 2019) Cortes Sevillano, Luis Fernando; Ríos David, Julián Andrés; Vargas Acuña, Leidy CarolinaThe objective of this paper is to present a model to select an alternative for the management of the school fleet in a school, which strengthens its service levels. The process of selection of the alternative requires the use of instruments that contribute to decision-making in an agile, effective and efficient manner. For this reason, the Technique for the Order of Preference for Similarity with the Ideal Solution is proposed, mathematical and analytical elements that facilitate the information. These models, which can be applied to different types of organization, were validated in a company in the education sector and the decision was identified that an interdisciplinary work group chose with the best levels for their service levels.Item Aplicación de la metodología six sigma y conceptos lean al cargo auxiliar operativo en un banco para generar valor(Universidad Santiago de Cali, 2019) González, Carlos Augusto; García Jiménez, Juan CamiloThis work aims to apply six sigma methodology and identify of wastes to the auxiliary operating position in a banking entity in the city of Cali, in order to generate value. The proposal originates from the results of improvement projects carried out as of 2014 and the transactional decline of the physical channel compared to the increase in the electronic channel, which led to the productivity or workload being estimated between 30% and 40 % equals between 2 hours and 3 business hours per day. The study realized through a descriptive-objective design, where field work was usde to identify the current status of the activities of the position, collection of quantitative and qualitative data to characterize the offices defined for the collection of information, All this through the application of Lean tools and statistics. The results yielded the definition of a sample of 15 offices to work on, identification of changes in processes such as movements and overprocesses, clustering the offices according to quantitative, qualitative variables and identifying the real average productivity of the auxiliary operational position by 51%; also, it was possible to prioritize the macro processes through the pareto diagram which established the plan to improve the position. The development of the work helped to demonstrate the applicability of statistics concepts, waste identification through the spaguetti diagram, and propose improvement actions against the position based on the priorization of the identified macroprocesses.Item Diseño de una herramienta estandarizada basada en la metodología Multicriterio ABC para la certificación de proveedores que abastecen materiales a Farmacéutica Sanofi(Universidad Santiago de Cali, 2019) Tovar Jiménez, Angélica Paola; Villar Uribe, Ana MaríaThe strategy of supplier certification is attractive for organizations with high volumes of purchase of goods or services, in this work the design of a standardized tool for certification of suppliers of raw materials that supply pharmaceutical multinational Sanofi was proposed, for which It was necessary to build a specific procedure for the certification of suppliers based on the corporate directive and regulatory requirements. In this procedure the functions, activities, responsible and mandatory formats for the execution of the certification were established. It was necessary to select the most relevant raw materials for the pharmaceutical company through the SAP-ATHENA system and, in relation to their respective suppliers, they were included in the standardized certification tool, in total. 19 suppliers were able to certify after debugging and classification by AHP Multicriteria Methodology, which represents for Sanofi a saving in analytical costs of approximately $ 30.000.000 for each certified provider. The standardized matrix is made up of a checklist where the necessary aspects for the certification process were included, and a schedule of execution of activities divided into four cycles, each one covering an exact number of suppliers to be certified in a period of four months. and two weeks. As a strategy for measuring results, two management indicators were established, one of them focused on the productivity of the human resources allocated for the execution of the project:% of activities executed per cycle, and a second indicator of success:% of certified suppliers per cycle , which is affected by variables other than performance and which are specific to the condition and collaboration of the supplier to be certified. Within the strategies to achieve the goal of this last indicator, the necessary supplier development activities must be generated and within the scope of Sanofi and the times established for that purpose.Item Reducción de los costos de no calidad en una empresa de manufactura de muebles de oficina bajo la metodología Lean Six Sigma(Universidad Santiago de Cali, 2019) Giraldo Pasaje, Julián Andrés; Ríos Bustamante, John Helman; Guerrero Moreno, David RodrigoThe purpose of this project is to seek the reduction of non-quality costs in an office furniture manufacturing company using the Lean Six Sigma methodology, throughout the development of the case study will focus on the DMAIC methodology (Define, Measure , Analyze, Improve and Control). The application of the tools specified in the DMAIC methodology is carried out which, in defining, is the voice of the client (VOC), which is the starting point for the development of the methodology, as the immersion is carried out in this case The application will show specific tools such as quality-based deployment, QFD for its acronym in English Quality Function Deployment, the data collection plan is defined, in order to perform normality tests, capacity analysis and graphs of control, for the analyze stage the Pareto diagram is used, and through it the cause analysis tools are executed (Fishbone and 5 why), after performing the improve stage, stage in which tools are applied of solution selection, Failure modes and FMAE effects analysis by its acronym in English Failure Modes and Effects Analysis, cost benefit analysis to be able to select To narrate the order of implementation of the selected solutions, and finally in the control stage, the implementation of the improvements is monitored, and consolidation of the savings achieved totaling $ 391 Million over a period of one year.Item Aprovechamiento frutícola y hortícola a partir del desperdicio en el territorio del Valle del Cauca(Universidad Santiago de Cali, 2019) Echeverri Aparicio, Yamileth; Villar Uribe, Ana MaríaColombia is a country known for its vegetation, its geographical location and its tropical climate as well as having land in conditions to carry out the cultivation and agriculture process. The cultivation process is carried out in 4 zones in which the climate must be taken into account to obtain a product that meets the specifications, since rainy or dry seasons occur with the presence of some rainfall that can cause the Crops do not develop properly. Based on this information, the resulting product “fruits and vegetables” are products that are desired by the foreign market, which has been used to increase exports in the country, however, this action has not minimized the deficiency that it presents with the loss and / or waste of these products. The objective of this study is to determine and find the causes that have been related to these events of waste and loss which are addressed with aspects from pests, production decisions, climate changes, lack of logistics and technology, deficiencies in infrastructure and capacity, even bad distribution channels and market chains, in addition to bad consumption habits and lack of strategic coordination between the sectors, which has led to the impact of the sustainability of food systems which can put security at risk foodItem Análisis de factores claves de competitividad del transporte de carga masivo mediante método multicriterio AHP, TOPSIS: Caso aplicado selección de proveedores(Universidad Santiago de Cali, 2019) Castaño Ríos, John Edward; Araque González, Gustavo AndrésThe competitiveness of a company, industrial sector or nation is a decisive indicator for considering how a company is in front of others, giving a clear idea of the factors or pillars catering to by showing in which there is an advantage and disadvantage against its peers. The mass cargo freight sector does know clearly, from the point of view of the client, where shortcomings occur in the pillars of competitiveness, the conditions under which the activity takes place have meant a significant delay in terms of competitiveness and optimal performance of the service, to such an extent that the country is ranked 58th out of 160 countries in the World Bank Logistic Performance Index. Taking into account that Colombia's goal for the coming years is to be in third place at the regional level in terms of competitiveness, it is important to start with the bases of the logistics chains whose productivity and competitiveness activities directly intervene in the competitive development of the country. In this article, it is aimed to identify the factors of competitiveness that are present in the mass cargo freight by road, by means of an analysis of the general factors of competitiveness at a global level from which more specific variables applicable to the cargo freight sector by highway. It will begin by giving a global context of competitiveness by locating Colombia through data interpretation from different government and private sources. An AHP prioritization analysis will be used in order to give a weighting to the most decisive factors in the mass cargo operation and which of them add value to the activity. TOPSIS will be used in order to perform a Benchmarking between three companies in the freight sector with similar characteristics from the point of view of a client that has the three companies as its suppliers and the results will be analyzed; differences in competitiveness among companies will be evidenced by giving a real prospect of work or improvement start based on specific work points to improve the competitiveness of the sector.Item Propuesta de metodología Canvas para la compañía Telemetryone S.A.S(Universidad Santiago de Cali, 2019) González Ruiz, Oscar Eduardo; Vargas Acuña, Leidy CarolinaAn analysis carried out inside the company TelemetryOne S.A.S., from southwestern Colombia, which provides vehicular telemetry services to fleets and vehicles that require tracking their assets. The SWOT model was implemented to identify the situation of the company; analysis of the company's stakeholders, together with a theoretical review oriented towards various approaches to administrative theory, which highlights management aspects, negotiation strategies, marketing and operations, sales motivation, internal communication, organizational structure and organizational culture, in order to present a proposed Canvas model that, if applied in the organization, could make it more profitable in the future; considering the contributions of this model in the strengthening of the organizational structure. Structurally, an introduction to the topic is presented, which gives an account of the objectives; conceptual references; background of similar investigations; methodology used, of a mixed nature; diagnosis of the company; stakeholder perception; Canvas proposal and a set of conclusions that can serve as a starting point for research on the subject or similar.Item Análisis multicriterio para disminución de los costos por transporte de personal hacia los lugares de la operación del negocio en EPSA S.A. E.S.P.(Universidad Santiago de Cali, 2019) Cárdenas Polanco, Benson Stiwen; Vargas Acuña, Leidy CarolinaThis article develops a proposal to improve the transport service of the personnel that due to the needs of their role, must travel to the different headquarters of the company EPSA S.A, to attend operative tasks or supervision of the operation. The proposal was built considering the needs of the company in relation to the exponential growth in operating costs, an analysis of the current process and the best practices framed in a multi-criteria matrix that uses as input the company's own needs in terms of costs and administrative procedures and a Benchmarking among the companies of the sector. The proposal incorporates a scheme in which employees who need to move to the operation make their vehicles available, while the company pays a fee for each kilometer traveled. It is think that this mode of transport, reduces the cost of the operation by 22%, improve income and quality of life for workers and significantly reduce the different procedures for approval and paymentItem Análisis de las dimensiones del servicio al cliente en las empresas promotoras de salud(Universidad Santiago de Cali, 2019) Azcarate Sánchez, Anyela Giovanna; García Jiménez, Juan CamiloThis monograph will focus on studying the Dimensions of Customer Service and its applicability in Health Promoting Companies (EPS), taking as a reference the requirements of the affiliated population and current legal regulations for this type of entities, where the central objective is to improve health conditions and provide comprehensive services that meet the needs of the user. Sin ce the creation of the EPS and the birth of Law 100/93, there has been an increase in complaints of lack of quality in the care and provision of health services, lack of coverage, administrative failures in the management of entities, among multiple causes of claims by affiliates, has led to the transfer of the report of petitions, complaints and claims of the EPS (PQRS) to handle reports of the number of guardianships received by the entities by the users for to demand their right to health and better care that meets the nee ds of the user. Among the causes that have generated deterioration in the quality of services, are the barriers of access and communication by entities towards the user, there is evidence of risk management where prevention predominates rather than correction, on the contrary , improvisation predominates before the planning of services and attention, lack of monitoring and control by the entities in charge of regulating the service in the EPS.Item La importancia de los procesos de mejora continua para la internacionalización de las Pymes Colombianas(Universidad Santiago de Cali, 2020) Arango Santamaría, Rodolfo; Robayo Avendaño, AngélicaThis article aims to describe the importance of continuous improvement processes for the internationalization of Colombian SMEs, in which it begins with the introduction, which contextualizes in general the topic to be treated, to give way to the development of the reflection that begins with a general description of these companies, highlighting their importance and dynamics in international business, then identifying the respective improvement processes that have been advanced in these companies and ending with a description of the quality certifications that are They have been implemented by Colombian SMEs, subsequently the respective conclusions were shown. This article was developed under a type of descriptive study, using the documentary method as a tool for collecting and analyzing information, where it was noted that there are few SMEs that have been inserted in international business, despite the existence of various commercial agreements in all the world. In turn, it was determined that the main certifications that internationalized Colombian SMEs have obtained, have focused on the process approach to develop their improvement activities, through the use of the PHVA continuous improvement cycle. All this, thanks to the fact that these companies have been using a reference for process improvement, to NTC 6001, who has facilitated the implementation of ISO 9001 standards.Item Métodos de localización de plantas industriales(Universidad Santiago de Cali, 2017) Tobón Botache, Martha Isabel; Cruz Viveros, Jorge AndrésThe present work of monographic degree called "methods of locating industrial plants", consists of the analysis of basic principles such as: and importance of the plant location in the industry, the different methods of localization and the support procedure for the taking of Location decision. Finally, the conclusions are developed which give positive results on the importance of the location of the plants in the organization.Item Análisis de la cadena de valor en el centro logístico de despachos de motocicletas Honda(Universidad Santiago de Cali, 2017) Morante Gomez, John Fredy; Morzola Ovalle, Emiro Jose; Rubiano Ovalle, OscarWith this work, an analysis of the value chain in the dispatch area corresponding to a Honda motorcycle logistics center was carried out, and to identify possible waste and bottlenecks that exist in the current process. Through the objectives it was possible to visualize what is intended to be achieved in this work and through justification the need to carry out the research is raised. The theoretical framework shows the tools that exist to address the objectives and also defined the tool to be used, later the methodology to be used throughout the work was shown in detail and, finally, a series was deployed From conclusions and recommendations to the company, everything was addressed through an established scheduleItem La Asociatividad de pequeños productores frutícolas en Colombia(2018) Díaz Pacheco, Alfredo AntonioIn this article a reviews the concept of agrarian associations in the rural sector for the strengthening of fruit production in Colombia, strategies are proposed to consolidate this important economic sector according to the capacities of the agrarian sector, development policies and trends in the world. Secondary data was collected, consolidated and later analyzed in order to present a brief overview of Agro in Colombia. The main conditioning factors for the development of the fruit sector in the country are analyzed, some association alternatives are discussed and the way in which small producers can be integrated in the supply chains, as well as the opportunities of success for associations of small producers. Finally, some technical and financial strategies are shown, which will enable the fruit sector in the country to be boosted, achieving greater competitiveness in the market.Item Análisis de las herramientas de administración de negocios en la industria farmacéutica(Universidad Santiago de Cali, 2018) Giraldo Aricapa, AngélicaIn Colombia there are more than 200 companies that belong to the pharmaceutical sector, together, more than 5,900 million pesos in annual sales, and contributed 2.5% of the GDP of the country (ANDI, 2016), however, the figures available in the ANDI, it is easy to identify that this market, account for a group of companies, in which major multinationals, which forces the Colombian companies to fidget and be competitive, forcing himself in this way to generate strategies that combine the compliance requirements of the industry and the administrative tools of the business to stay in the market, which is characterized by its high standards of quality control (Resolution 1160, 2016) and the Competition (Angell, 2004). In the present document shows the statistics of the pharmaceutical sector and the tactical and operational strategic factors of the business, the challenges it faces, the external circumstances which affect the strategies employed in this industry at the national level and other tools that could be applied in the administration of other companies in the sector, such as lean sigma and BPM, becoming a guide that explains the operation of the national pharmaceutical sector administrators or managers who are faced for the first time to this branch of the industry.Item Planificación de la producción en una empresa de confección(Universidad Santiago de Cali, 2018) Ramirez Sanchez, Katherine; Perez Parejo, Karina MargaritaCurrently, the fashion sector is a key piece for the economy of the country, not only because it is an important source of employment, but because according to the Inexmoda-Raddar observatory, the consumption of clothing accumulated nationwide until December 2017 , is in 13.08 billion pesos, that is to say a growth of 6.8% with respect to the previous year (Inexmoda, 2017); The modernization, technification and implementation of efficient production processes are increasingly necessary to achieve another export alternative for the country. The textile and clothing industry in Colombia has more than 100 years of experience and a consolidated and experienced production chain. The sector represents 10.7% of the gross domestic product of the industry and 3% of the national GDP, constitutes more than 5% of the country's total exports. (DANE, 2016) Therefore, it is important to mention that each industrial activity is structured based on the characteristics of the information, raw material, labor, machinery, processes and product, the interactions of these factors are decisive for the fulfillment of the objectives proposed by the company, success depends on the order and fluidity of the process minimizing adjuvants for delays that prevent the achievement of goals.Item Indicadores de desempeño para agentes de un contact center(Universidad Santiago de Cali, 2018) Hernández Marquez, Patricia EugeniaThe purpose of this study is to provide a proposal to measure the performance indicators of the agents of a contact center, which allows to achieve business objectives and achieve customer satisfaction. Technology-based BPO businesses are provided by contact centers with services that range from simple phone calls, to marketing, sales, technical support and even remote diagnostics. In the contact centers linked to the BPO sector (Offshoring in Business Processes), countless data on the activities of different processes can be collected; however, they must be analyzed, classified, related to others inherent in the process and ordered, so that they become relevant information.Item Análisis multicriterio para disminución de los costos por transporte de personal hacia los lugares de la operación del negocio en EPSA S.A. E.S.P.(Universidad Santiago de Cali, 2019) Cárdenas Polanco, Benson StiwenThis article develops a proposal to improve the transport service of the personnel that due to the needs of their role, must travel to the different headquarters of the company EPSA S.A, to attend operative tasks or supervision of the operation. The proposal was built considering the needs of the company in relation to the exponential growth in operating costs, an analysis of the current process and the best practices framed in a multi-criteria matrix that uses as input the company's own needs in terms of costs and administrative procedures and a Benchmarking among the companies of the sector. The proposal incorporates a scheme in which employees who need to move to the operation make their vehicles available, while the company pays a fee for each kilometer traveled. It is think that this mode of transport, reduces the cost of the operation by 22%, improve income and quality of life for workers and significantly reduce the different procedures for approval and payment.Item Propuesta de mejoramiento del sistema productivo en Carnes Frías Rieti utilizando metodología Lean Six Sigma(Universidad Santiago de Cali, 2019) Restrepo Castillo, Julián Andrés; Guerrero Moreno, David; Masso, JhonIndustria de Alimentos Cárbel S.A y su Planta procesadora de carnes frías Rieti presenta deficiencias en su producción, ya que se están presentando pedidos no despachados debido a falta de existencias o inventario, provocando así ventas perdidas. Este problema se genera por una mala planeación de producción y una inadecuada capacidad de producción, por tal motivo en este proyecto se enfocara en generar propuestas para mejorar el sistema productivo de la planta de procesamiento con el fin de mejorar el nivel de servicio, la productividad, satisfacción del cliente y la rentabilidad para la empresa; para lo cual se hará uso de la metodología LSS aplicando herramientas como Voz del cliente, Análisis estadístico, Kanban y Value Stream Mapping. Dichas herramientas pretenden dar solución a la problemática que presenta los procesos de abastecimiento de producto terminado a despacho. El VSM, permite ver el flujo del proceso y el flujo de comunicación dentro de la cadena de valor con el fin de identificar los desperdicios y desarrollar un plan de mejora; y el Kanban ayuda a aumentar la eficiencia del proceso de producción.