Especialización en Gerencia Logística Integral

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Análisis de la problemática actual del transporte público en la ciudad de San José de Cúcuta
(Universidad Santiago de Cali, 2019) Daza Ortíz, María Victoria; Vargas Acuña, Leidy Carolina
La finalidad de este artículo es sintetizar sobre la problemática actual del Transporte público en la ciudad de San José de Cúcuta. Este análisis abordará la problemática que presentan a diario los diferentes usuarios del servicio del transporte público de la ciudad, donde se indagan diferentes aspectos básicos del funcionamiento interno que debe cumplir cualquier sistema de transporte púbico para una población, con el fin de satisfacer sus necesidades y así mismo generar un desarrollo socioeconómico. De esta forma se podrá evaluar cuales podrían ser la ventajas y beneficios para Cúcuta y sus usuarios al momento de reformar de manera eficiente el sistema interno de transporte público actual; dentro de estos aspectos es significativo e importante hablar de la económica de la ciudad en la actualidad, ya que es punto clave a la hora de ser estudiado e implementado un sistema de transporte, así mismo la seguridad del servicio ofrecido es prioritaria por parte del estado para con sus usuarios, estipulado así en la ley 105 de 1993, junto con esto es necesario mencionar el aporte destacado que debe implementar cada gobierno con la finalidad de disminuir las diferentes formas de contaminación que genera un mal funcionamiento del servicio de transporte público, afectando directamente la salud de los habitantes y visitantes de la ciudad, debiendo tener claridad que se debe generar una inversión de recursos por parte de estos entes gubernamentales. Por otra parte, se abordarán otros aspectos que no se pueden dejar de lado como lo son: el apoyo y vigilancia que deben brindar los entes del estado que lideran la implementación y el buen uso del sistema de transporte público, el transporte colectivo público y la gran problemática social que afronta la ciudad por consecuencia de la migración de cuidamos venezolanos; entre otros aspectos y factores que están relacionados directamente e influyen en el sistema de transporte público de la ciudad. Finalizando con todos aquellos beneficios que ofrece para el desarrollo y crecimiento de la ciudad y sus habitantes la buena implementación de un sistema de transporte público.
Análisis del impacto en el medio ambiente de los gases efecto invernadero generados por el sector transporte
(Universidad Santiago de Cali, 2019) Vargas Ibarra, Ferney
In the present article a review of the literature on the effects caused to the environment by the use of fossil fuels in the transport sector was carried out, which are largely responsible for what is now known as greenhouse gases. A brief review was made of the situation at a global, national and regional level, starting from general definitions until reaching key concepts such as: environment, carbon footprint, greenhouse effect, global warming, among others. The query was made using databases from the Santiago de Cali University and official web pages duly accredited, which allowed obtaining reliable data to make a real description of the situation raised in the final document, where the evolution of the problems of greenhouse gases as a result of logistics operations and the emergence of new concepts that future generations must consider to mitigate the impact and compensate for the damage caused to the environment due to industrialization and excessive consumption of natural resources. Finally, some success stories are mentioned in the city of Cali with the main logistics operators of the country, whose effort is aimed on the one hand to reduce pollution indicators and on the other to encourage the use of alternative clean sources for the generation of energy clean, that allow them to operate vehicles to transport goods in an efficient, responsible and environmentally friendly way, which seeks to reduce little by little the dependence on fossil fuels and their derivatives.
Análisis del sistema de transporte terrestre para mercancías de importación y exportación en Colombia
(Universidad Santiago de Cali, 2018) Urzola Acuña, María Mónica; Arboleda Zuñiga, Jairo
Logistics is an essential point when talking about imports and exports of any type of elements, within this aspect a highly relevant being the oldest and equally traditional is the terrestrial, so in this document what is intended is analyze the contribution (positive - negative) of said factor and specifically for Colombia. Regardless of the elements that are transported, these also have a value for the final recipient, so that the time, accommodation, treatment and handling of these during their mobilization by road charge a highly important value in the logistics process; but in Colombia there are particularities due to the surface of the land, the climate and the situation of public order There are different ways of evaluating the quality, efficiency and effectiveness of the land transport system that are applicable anywhere in the world, but the particularities of certain areas clearly mark the differences in these variables, which is why the valuation and evaluation are not subjective. analysis, only that each territory at world and local level has its particularities that make it more or less attractive for the displacement of goods by land, especially because of the effect on the cost variable
La cadena de suministro en el sector alimentos en Colombia
(Universidad Santiago de Cali, 2019) Suárez Jaramillo, René Alberto
For a long time it has been thought that logistics is part of the supply chain, understanding that this is the generation and organization of movements within the daily operation, which is part of the supply chain, which plans, implements and controls the efficiency of two-way flows back and forth, between a point of origin and consumption in a client, in order to meet the requirements of it. Logistics seeks to interact with the other elements of the chain among themselves, thus generating a greater value proposition to customers, as well as the efficiency and maximization of the company's resources; The processes of the supply chain in the food sector in Colombia are the basis for the execution of a good strategy of the organization, generating competitiveness and improving the processes. Companies are discovering that the increasing complexity of supply chains has an important consequence, these processes are generally four and are composed in the following way. Supply, understanding that this process corresponds to the company's strategy in terms of an inventory management model correlated with the sales projection. Storage and Picking corresponds to the second process and leads to everything related to wineries and picking models in terms of optimizing costs and the best way to have inventory stocks. Distribution would be the third process in the supply chain, responsible for the delivery of goods to the final customer, where this can be through a customer spraying, last mile strategy or simply having a third party company specialized in this work. The fourth process is the reverse logistics that for a decade has taken more force in the supply chain, because it collects the most information from the client and has as an improvement model having the customer service system integrated with this process. The supply chain will not always be executed in the same way, this depends on the type of company and its sector, in this way it is the complexity and management of the entire supply chain for the food sector in Colombia
Calidad de servicio y grado de satisfacción del cliente en empresas de servicios públicos en el contexto colombiano
(Universidad Santiago de Cali, 2019) Hernández Zapata, Claudia Marcela; Pineda Zapata, Uriel
Caracterización de un operador logístico 4PL
(Universidad Santiago de Cali, 2017) Echeverry Díaz, Laura Cristina; Zuñiga Reyes, Greiler Durbary; Cañas, Marlon Dagoberto
A logistics operator has the ability to plan the supply chain of an entire organization. Logistics operators through the technologies they manage provide the company with efficiency in real-time processes, reducing costs, improving information, money and material flows; This is achieved thanks to the integration of end customers, important information to level the flows of the supply chain. Logistics is transformed every day at the rhythm of markets and services, and 4pl logistics operators are a reflection of the needs that days after day present in companies. Organizations worldwide are changing rapidly, at the pace of market needs In the monograph we want to highlight, the importance of a 4pl logistics operator for organizations, the services they offer and the benefits that are obtained, the relationship that must be had when a customer includes a 4pl logistics operator to your company, a description of 4pl logistics operators, their classification, limitations and a brief example of how a 4pl logistics operator operates in Colombia, among others. The work is divided into 3 chapters which focus on characterizing the 4pl logistics operators
El cross docking una estrategia para la competitividad de una empresa distribuidora de productos de consumo masivo
(Universidad Santiago de Cali, 2017) Zuñiga Perez, Leslie Jhoanna; Cardenas Erazo, Danilo
This investigation determines in theoretical terms the utility of cross docking, it's functions and characteristics, as well as defining the different types (direct and indirect cross docking) and how and when they should be used. The criteria of a logistical strategy can be undoubtedly found by overcoming problems before implementation, from there the managers will select the best strategy for the organisation after considering cost and advantages, both short and long term. Finally successful case studies of the implementation of cross docking such as Invernaderos El Ejido, Walmart, GAP-INC, military environment , and the Promodès case, among others.
Diagnóstico del proceso de planeación para la asignación de rutas urbanas de un operador logístico de la ciudad de Cali con flota subcontratada de capacidad limitada
(Universidad Santiago de Cali, 2017) Montaño Zuñiga, Lina Marcela; Valencia Prado, John Jairo; Londoño Ortega, Julio Cesar
The competitive environment in which companies are currently developing and specifically in the city of Cali, requires that operations be carried out with planning, enable the best use of resources and that it be maintained as a solid support for commercial activity, In this way, the interaction of both factors enhance the profitability and growth of companies. According to Parra-Ortega (2010), in the field of logistics, transport is a substantial component in the supply chain, since it represents the component with the highest proportional cost, therefore it implies having adequate planning in its operations . The problem that is addressed in the case study is related to the recurrent breach of its cost and service objectives in the distribution of the company that provides the transport service by subcontracted fleet. This breach is relevant given the business environment in which the company operates, where there are different scenarios such as the starting conditions that you want to transport with the minimum cost, shipments to their respective destinations using all the necessary vehicles (vehicles which can belong to different typologies, each of them with different characteristics in terms of weight and maximum capacities and with variable costs - depending on the number of km traveled and different hiring). For which competitiveness is very important especially at the level of customers, suppliers and transporters, forcing them to optimize their planning processes for the allocation of routes.
Estrategias en servicios logísticos ofrecidos por usuarios industriales de la zona Franca de Palmaseca
(Universidad Santiago de Cali, 2017) Paredes Torrente, Carlos Alberto; Arboleda Zuñiga, Jairo
The Free Zones in Colombia have become frontline elements of the country's development in the face of the challenges of the 21st century. They have been effective for attracting investment and generating employment and are important development poles for the progress of the region. Thanks to these industrial and commercial areas called Free Zones, various companies have evolved in terms of improving the quality of their processes and services, achieving relative efficiency and customer satisfaction. The processes and services provided in the free zones involve the production, transport, storage, maintenance and distribution of the company, through logistic strategies will guarantee the fulfillment of the objectives of the company and the satisfaction of the clients. The linking of users to these duty-free territorial areas is increasing every day, which forces companies to decide to create a system of response and continuous improvement to the external environment in a more competitive way, through strategies in forceful logistics services that guarantee business success. Through this work, strategies are formulated in logistics services offered by industrial service users (UIS) located and qualified by the Permanent Free Zone of Palmaseca located in the municipality of Palmira - department of Valle del Cauca.
Estructuración de un modelo de mejora del archivo técnico para el incremento de la productividad en la Secretaría de Minas de Antioquia
(Universidad Santiago de Cali, 2020) Rivera Zapata, Juan Alejandro; Vargas Acuña, Leidy Carolina
For the productive organizations of services could be effective, productivity and the perceived quality are very important characteristics that must go together because of the client (internal or external user) evaluates the quality and also he/she is the principal agent who allows the service production. In this case study, the principal objective is study and analyze the productiveness performance in Mining Secretary of Antioquia according to customer satisfaction (user), implementing a solid structure in the management and control of the operative general inventory of the mining secretary (mining folders / files). In addition, identifying the logistic process and the agents that interrupt this process to present a management system to reduce or abolish any interruption. Because of this study, a management system is presented to manage the inventory that can be according to the mining secretary operation and increase the productivity levels with the client adaption. This increase is going to be represented in reduction of response, identification and location time of the required information.
Estudio del modelo de gestión de inventarios basado en máximos y mínimos
(Universidad Santiago de Cali, 2019) Velásquez Arboleda, Eder Mauricio; Vargas Acuña, Leidy Carolina
Esta monografía es un trabajo orientado y enfocado al estudio de los niveles de inventario bajo la modalidad de máximos y mínimos de inventario, permitiendo ser una guía en busca de soluciones administrativas al planteamiento de diferentes problemas de tipo logístico que pretende resolver: Qué pedir, Cuánto pedir y cuándo pedir. Este, es un modelo que se apoya y se basa en herramientas ingenieriles, las cuales permite realizar reposiciones reales ajustadas a las necesidades de flujo de Inventario de la organización, con base en las salidas de inventario, determinado por las ventas, tomando como criterio de cálculo y análisis parámetros como histórico de ventas, tiempo de entrega del proveedor (Leed time), promedio de salida del artículo (en unidades diarias y semanales), entre otros, evitando de ésta manera acumulaciones excesivas de stock, además de su respectivo periodo fijo de revisión para la posterior reposición. Uno de los aspectos más relevantes que engloba este modelo de estudio, es el que tiene que ver con el índice de rotación (IR), indicador de gestión de inventarios que mide e indica de manera clara los niveles deseados de stock que se deben mantener; Un alto valor del número del indicador indica que el inventario rota y, por lo tanto, deduce niveles bajos de existencias debidos a los movimientos de salidas del mismo; Un menor valor del indicador, indica que el inventario no se mueve y no rota adecuadamente, por lo tanto, es aquí en donde se deben diseñar las estrategias para la correcta toma de decisiones; Este, es un modelo práctico y flexible de implementar en cualquier organización, el cual presenta como objetivo principal, evitar sobre stocks en inventario, y de ésta manera impedir que se pierda material, se deteriore por falta de rotación o peor aún, que se catalogue como inventario en obsolescencia por falta de rotación. Por último, se explica en éste campo de estudio, todos los aspectos y pasos que se deben tener en cuenta para llevar a cabo la consecución del modelo, así como la metodología existente para la recopilación de datos e información, tanto de fuentes primarias como de secundarias.
Factores que afectan la logística de transporte en el Valle del Cauca
(Universidad Santiago de Cali, 2019) Diaz Mazuera, Vivian; Vargas Cuña, Leidy Carolina
The Valle del Cauca is currently part of two of the main logistic corridors in the country (Bogotá-Cali and Medellín-Cali), additionally has the main port on the Pacific, located in the city of Buenaventura and listed as the largest and most Suitable for reception and dispatch of goods to and from the Pacific, it also has two free zones (Pacifico and Palmaseca) strategically located between (Cali-Yumbo and Yumbo-Palmira); However, it presents a number of factors that affect its logistical processes, among which are the lack of electronic platforms, limited infrastructure, delays in customs procedures, lack of human resource, progressive increments in the Operational costs, poor planning and delays in the expansion of the Pacific Railroad. This article delves into the logistical situation of the Department, emphasizing the main logistical barriers, taking into account the transport of cargo (maritime, air, iron and road), ports and patios of containers and indicators emitted by Authorized signatures
Identificación de las principales variables que inciden en el proceso de los inventarios en una empresa de servicios públicos domiciliarios del departamento del Valle del Cauca
(Universidad Santiago de Cali, 2017) Flórez Micolta, Diva Liliana; Osorio Tovar, Libardo Jair; Cardenas Erazo, Danilo
Currently in the world, the economy, finance and business sector make logistics an important factor for the creation of value and the increase of the service levels of companies, as this allows them to compete under consistent conditions of time and space, since, having a good logistic management not only of internal processes but of distribution processes admits an advantage with just in time, so that manufactured products and services reach the final consumer in the right place and in time precise. Thus, each one of the logistic activities, the administration, the execution and the control play an important role from the entrance of the inputs, the manufacture of the products or services until the final destination of the same; where adequate provisioning allows the company to provide the supplies in a timely manner, avoiding production delays, and the correct storage of both materials and products is necessary for availability and fair delivery to customers or users and finally distribution responsible for transport which allows the proper location of the product - service either available to the final consumer or intermediaries, all this process within the rules and procedures established within the legal, administrative and tax field exercised and controlled by government entities central and the control bodies that regulate it. The aforementioned factors demonstrate that the purchase, administration, accounting and registration process must be the tools that the administration of a private or public company has for its proper management and in this way who knows what it has knows that it buys and that it can sell as a product or service, reason or end of each business cycle in companies.
Implementación del justo a tiempo como sistema de inventarios para desarrollar ventajas competitivas en las micro, pequeñas y medianas empresas en Colombia
(Universidad Santiago de Cali, 2019) Reyes Pérez, Luis Gabriel; Gutiérrez, Cesar Augusto
The adoption of the Just in Time production system has been a philosophy that has undoubtedly generated benefits for companies, thus allowing not only to remain in the market, but also to enjoy competitive advantages among other companies and in that way acquired position and achieve supremacy in their market segments. Based on this premise, the present monographic work is articulated, as a bibliographic review that seeks to study the implementation of Just in Time as an inventory system that allows to generate competitive advantages in micro, small and medium enterprises in Colombia. It is a systematic study, in which business concepts and institutions are articulated within the framework of the so-called Mipymes, in such a way that from the correct handling of their inventories, based on the Just in Time, and with it, the apprehension of their meaning, characteristics, requirements, scope, phases and correct form of execution, these can be maintained competitively in the market, more when it is emphasized that in the face of the globalization of the current economy, and the high levels of global competition, it is convenient to reflect about the need to understand the importance of logistics management of companies, their internal processes to achieve quality in their internal processes, contact with the customer and finally, their total satisfaction through the agility in product delivery, at low cost and quality, so that companies are empowered under effective approaches to total quality and continuous improvement.
Importancia de los KPI en la Logística y su impacto en el servicio al cliente
(Universidad Santiago de Cali, 2019) Avella Romero, Melba Cecilia
Currently, there is a need to control logistics management in organizations, using tools to measure and evaluate their achievements or point out flaws so that the necessary corrective measures can be applied, “what cannot be measured cannot be controlled and what that cannot be controlled cannot be managed”. Therefore, it is fundamental to understand what logistic indicators known as KPIs are and how do they work. Thomson (1896). To achieve this control, it is necessary to have certain characteristics in mind at the time of the KPIs planning and execution; relate to the organization’s mission, vision, and corporate strategy; focus on the method to achieve results and not so much on the results themselves; be meaningful and focused on the action, in such a way that the workers can improve the result of the indicators through their work.; be coherent and comparable. In this opportunity, a review is made of the logistic KPIs, specifically transport and distribution, storage, and customer service, evaluating whether there is an adequate balance between service and cost.
Influencia de los indicadores de gestión en los procesos de referencia y contrareferencia hospitalaria colombiana
(Universidad Santiago de Cali, 2019) Sanchez Martinez, Jose Edwin
This monographic paper relates the management indicators and their influence on the referral and hospital counter reference processes. For this end, a systematic worldwide revision executes itself, taking into account the main control agencies in the area of health, such as: OMS, the European consumer health index and the referral and counter-reference system in Latin America. The document develops under a cautious hindsight and prospective, taking the history into account and evolution of the systems of health, his logistic control through the execution of indicators. At a later time, a bibliographic investigation relating the balanced does scorecard and his logistic interference in the selection and execution of the indicators of step itself. Finally, the benefits that can turn out well executing the methodology correctly highlight BSC themselves. The above establishes than although to standardize all processes and requests to achieve the quality in the service in the Colombian case, these conditions have not been developed, principally for the absence of technological factors and the efficiency in the staff of the services of health.
Logística de Servicios en los Corresponsales Bancarios propios en Colombia.
(Universidad Santiago de Cali, 2019) Gómez Rodríguez, Jenny Carolina
Customer service, design and logistical behavior are key elements for the success of Colombian companies and are currently not taken advantage of in practice. Most of them take into account the analogy between logistics and customer service, however, is only considered as a support for the provision of services and not as an important driver of increase for indicators of efficiency and competitiveness. The objective of this study is to expose the logistics of services applied to the correspondent banking model in Colombia in order to guarantee financial services and transactional support to areas where there are no banking agencies, thus avoiding transfers of financial consumers and contributing to financial inclusion. For the development of the objective we used a methodology that focuses on document review and field research, the analysis was based on understanding the business model and how logistics intervenes in it. The topics are presented in chapters based on the specific objectives: Distribution Channel of the Banking Correspondent Network; selection, linkage and implementation of the banking correspondents and administration of the Banking Correspondents. The findings allow us to conclude that despite the fact that the entire Colombian population is not familiar with the term banking correspondent, it is a service that brings the client closer, guarantees coverage of financial services allowing the user to have an agile, secure and operationally functional process that in turn generates reliability.
Lógistica integral en almacenes de cadena: La articulación entre cadena de abastecimiento y sistema de distribución
(Universidad Santiago de Cali, 2017) Mosquera Valencia, Alexis; Sinisterra Murillo, Emma; Acosta Rios, Marío Fernando
work is the result of a review of the literature about the way how the comprehensive logistics develops in stores from what is known as a system of distribution and supply chain, understanding that there must be an organization that starts with the planning of the main components of a process that ends with the satisfaction of the customer which can create competitive advantage and value chain for the company , customers, at the time that positions itself in the market. The methodology of work was of type qualitative and descriptive that is based in the search of material bibliographic that updated, i.e., that not exceeds them 10 years of publication, for to establish patterns common and understand what are them contributions that performed to the discussion and problematization of the theme. To the end is presented them conclusions that highlight the importance of these two components essential for the logistics comprehensive in stores.
Logística Sostenible
(Universidad Santiago de Cali, 2019) Dávila López, Miguel Andrés
The nowadays world is requiring to get products and services at the best posible Price, and this has contributed to the enterprises centering their operation on looking up of economic efficiency, however, due to several factors both consumers and producers have started to integrate on their vision enviromental and social factors, this requieres changes in the operation. Some ways that can help to ease the transition are reverse logistic practices, green logistics and Fairtrade that allow to get a balance between economic, social and enviromental aspects, changing the business toward the focus of sustainability.
Métodos de modelación para la gestión eficiente de la logística inversa
(Universidad Santiago de Cali, 2018) Gomez Gonzalez, Nicolas
This article presents a bibliographical review regarding different methodological models of quantitative and qualitative character used in the efficient management of reverse logistics, both for the recovery of waste and for the management of returns of inve ntories or product in companies. This research has as an objective to analyze different studies presented by authors, where the application of the models and the contribution that is generated to the environment is evidenced. It was evidenced that there are different quantitative models, the minimization of costs prevails, however, there are several researches that consider the environmental impact within their models, mainly the qualitative models.

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