Especialización en Desarrollo Humano y Organizacional

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Diseño de una propuesta de incentivos y beneficios que le permita a una mediana empresa prestadora de servicios de tecnología, reducir los indices de ausentismo y rotación de personal
(Universidad Santiago de Cali, 2017) Ríos González, Carolina; Correa Gutiérrez, Mayra Alejandra; Duque Ceballos, José Luis
Diseño de procesos de gestión humana en una Pyme: Caso de autoservicio inversiones PIMAJA
(Universidad Santiago de Cali, 2017) Arias Grajales, Sandra Marcela; Fernández Quesada, Sandra Lorena; Duque Ceballos, Jose Luis
Estudio de clima organizacional en el área de gestión humana del grupo Alumina S.A.
(Universidad Santiago de Cali, 2017) López Martinez, María Fernanda; Montilla Castaño, María Angélica; Franco Leyton, Diego Fernando
The work that was the object of the present investigation was based on the question How is the Organizational Climate among the employees of the Human Management area of the ALUMINA SA Group, measured through an Index, which is why it was important to know the current conditions of the Climate Organizational of the area in mention. It took into account a universe of 9 people belonging to the Human Management area of the Alumina Group, Company located in the sector of Acopi, Yumbo. The research was qualitative, quantitative and descriptive, measuring the perceptions of the Organizational Climate of this work team. The tool for a survey evaluated 7 factors and 35 variables of great importance to the Company's senior management, which evaluated the conditions of the Organizational Climate. The factors evaluated were: Leadership, Teamwork, Organizational Clarity, Organizational Support, Recognition, Sense of Belonging and Respect.The results found and measured through an index will allow the Company to build a plan for the improvement and maintenance of the Organizational Climate of the Human Management area.
Estrategias innovadoras para el fortalecimiento de la cultura organizacional de la Fundación Académica de Dibujo Profesional
(Universidad Santiago de Cali, 2017) Díaz Paredes, Juan Fernando; Duque Ceballos, Jose Luis
The organizational culture of a company refers to its identity, characteristics, philosophy and aspects that are differentiating factors in the market and that can be constituted as secrets for success. This research, taking into account the previous premise, identifies the cultural characteristics present in the Professional Drawing Academy Foundation (FADP) through the model proposed by Cameron and Quinn (1999) called Competing Values Framework (CVF) and the Organizational Culture Assessment Instrument (OCAI). In this study, four types of culture are evaluated; Clan, Adhocracy, Market and Hierarchical raised by Cameron and Quinn (1999) based on six dimensions of culture such as dominant characteristics, leadership, management of employees, union of the organization, strategic emphasis and success criteria. Initially, an investigation is carried out on the different definitions of culture and the different models of study of the same set forth by diverse authors. Then, with the model of Cameron and Quinn (1999) the surveys are carried out on the administrative and teaching staff of the Professional Drawing Academy Foundation (FADP) to then analyze the results and finalize the various intervention strategies for strengthening the culture, which are characterized by being innovative, practical and for generating impact on the appropriation of all aspects of the philosophy of this great institution
Percepción de los colaboradores con respecto a las variables de clima organizacional en la subdirección de gestión organizacional de la Alcaldía de Santiago de Cali
(Universidad Santiago de Cali, 2017) Rodriguez Ureña, Ivonne Julieth; Mina Gonzalez, Lina Marcela; Vargas Garcia, Lina Marcela
Análisis del diseño organizacional de la empresa Mahayana, que permita la elaboración de procesos al interior de la misma
(Universidad Santiago de Cali, 2017) Granada Ocampo, Norma Constanza; Alemán González, Isabel Cristina; Moreno Soto, Juan Carlos
The development of this research project seeks to optimize the way of working in Cabañas Mahayana, by designing a Process Manual and an analysis of the organizational system, which will improve the quality of service by minimizing the response time of employees to an event in particular. The first chapter reviews some essential concepts in order to understand what this project is based on, the theoretical framework gives a complete perspective of the academic material that was used as support for the study. The analysis process in this chapter was from the general to the particular being the Management and the Coordinator of Operations key fiches for this investigation. In the second chapter, detailed information about the company in which the project was carried out was compiled. This research aims to have a clear picture of how the company works before implementing the improvement proposal. The third chapter uses a tool called blueprint, which helps to understand in a graphical and didactic way the current Mahayana operation, then referring to it, optimize the areas that have contact with the client, which is key in the Investigation to make later the correction of possible errors. In the fourth chapter three proposals for improvement are discussed. The first is the creation of the Manual of functions and processes, the second the implementation of training workshops for their knowledge, the third the implementation of online marketing strategies to further encourage the positioning of the website in search engines. The fifth chapter details the standards created for the improvement of quality in Mahayana, that is, all the tasks in each area of the company are listed.
Diseño de estrategias de mejoramiento a partir de un diagnóstico de clima organizacional en la empresa Green S.A.S.
(Universidad Santiago de Cali, 2017) González Murillo, Gustavo Adolfo; Bravo Diaz, Angela María; Coral Vallejo, Alvaro Andrés
This research work presents the diagnosis of the organizational climate of the company Green S.A.S. based on the perception of its collaborators, through an instrument to measure climate in Colombian organizations (IMCOC), developed by Professor Carlos Eduardo Méndez. The results indicate a favorable climate, with the most outstanding dimensions being interpersonal relations and control, while the cooperation and decision making dimensions obtained a neutral and unfavorable qualification, respectively. Independently of the measurement instrument, there are shown the results of a survey with open questions that allows identifying the aspects that most value the collaborators within the company, causes of demotivation, among others. Finally, different action plans are proposed describing improvement strategies that encompass the results.
Influencia de la inteligencia emocional en la atención al usuarios (cliente interno) por parte de los funcionarios de la dirección de recursos humanos de la Alcaldía del Distrito de Buenaventura 2016
(Universidad Santiago de Cali, 2017) Palacios López, Eliana; Restrepo Orrego, Carlos Ernesto
The objective of the investigation is to determine the influence of emotional intelligence on the attention to the user by the officials of the Human Resources Department of the Mayor's Office of Buenaventura; Exploratory and descriptive research that seeks to know the particularities of the subject and the population that is submitted to the study, in this case emotional intelligence in the attention to the user, the research method is inductive, starting from the particular to the general, also counts with a qualitative approach using quantitative data provided by the surveys carried out for officials and users; This process allowed to determine a high indicator of the influence of the emotional intelligence in the attention to the user.
Influencia de la inteligencia emocional en los procesos de cambio
(Universidad Santiago de Cali, 2017) Bernate Manrique, Lyda; Rojas Muñoz, Alfonso Lucas
For every organization, it is important to achieve results, to form solid work teams, leaders who are involved in making decisions and who commit themselves to the achievement of goals and objectives. It is possible that the employees are emotionally tested, assuming challenges, transformations or changes due to the current high competitiveness. That is why Emotional Intelligence (IE) and organizational changes, are related, because the added value is made by people, human talent and become key parts to engage skills vs. changing organization. This document aims to establish the influence of Emotional Intelligence, in the processes of change by the rectors, coordinators and teachers of 3 schools of calendar A, of the Educational Foundation Santa Isabel of Hungary of the northeastern city of Cali. It is concluded that EI influences the leaders and processes of change in an organization, as this is the key to stimulating skills that facilitate attitudes and behaviors that focus on new challenges through fortitude and helping The whole team can deal with them.
Diseño de un modelo de comunicación para la oficina de alta calidad del Centro Nacional de Asistencia Técnica a la Industria
(Universidad Santiago de Cali, 2017) Vélez Navia, Diego Fernando; Duque Ceballos José Luis
Given the communication needs of the National Center for Technical Assistance to Industry, this project was designed to design a model that would allow the Sena Training Center, located in the city of Cali, to optimally manage the communicative processes of the Office of High Quality, since it was identified that it did not have a standard that allowed it to generate spaces of interaction between the members of the academic community. In this sense, the research was descriptive with a mixed approach, which made it possible to identify the development of the communication process of the aforementioned unit and the perspective of the related actors. Finally, after gathering and analyzing the information, it was possible to structure a model to strengthen communication processes around the processes of accreditation and renewal of qualified records of the Astin Center.
Creación de valor en el área de talento humano en las empresas exportadoras del Valle y Norte del Cauca a Diciembre de 2015
(Universidad Santiago de Cali, 2017) Riascos Figueroa, Jenny Andrea; Triviño Ortíz, Paola Andrea; Barahona, Helder
The following document is a qualitative study, which provides an approximation to the construction of a tool that allows identifying how value is generated from the area of human talent in organizations, for this three perspectives of value generation are reviewed; knowledge management, organizational change and human development. It also takes into account three principles: the creation of value in local processes, creation of value in people and creation of value to develop sustainable organizations, the result of this study is the design of a tool to apply to managers of the organizations that allows to analyze if they apply the perspectives and taking into account the principles for the generation of value. Within the reviewed documents, emphasis was placed on eleven academic articles, to which criteria of inclusion, exclusion and quality were applied. The inclusion criterion was managed by filling in the paper analysis format, where the title, summary and conclusions were analyzed. The exclusion criterion was based on the search for management that would give additional value to the practices already known for each functional area. This exclusion was carried out with the participation of a seedbed of research, a team of researchers that are Jenny Andrea Riascos Figueroa and Paola Andrea Triviño Ortiz
Medición del clima laboral en la institución prestadora de salud (I.P.S.) Montebello para el año 2017
(Universidad Santiago de Cali, 2017) Suarez Rojas, Angie Dubelly; De la Cruz Devia, Gaspar; Duque Ceballos, Jose Luis
The present research work measurement of the climate work in the institution lender of health (IPS) Montebello left the question what the working environment at the institution, health provider (IPS) Montebello, measured by an index? And had as objective to build an index that allows the management of talent human of the institution lender of health (IPS) Montebello, measure the work climate through an index. The development of research is qualitative, quantitative and descriptive, since he measured, assessed, and will analyze conditions of working environment of 30 officials of the Montebello IPS. The instrument used was measured six (6) factors through 30 questions that evaluated the work climate. The factors were: motivation, objectives and goals, communication, leadership, productivity and results management of human capital Working environment measurement results, showed that factors are met in high grade which explains the average score of 4.1 measurement index.
Diseño de los macroprocesos de gestión humana en estrategias empresariales de Colombia E&E S.A.S.
(Universidad Santiago de Cali, 2017) Padilla Oliveros, Claudia Patricia; Moreno Soto, Juan Carlos
La asociatividad como modelo de transformación para las organizaciones
(Universidad Santiago de Cali, 2017) Guzman Ospina, Diana Mercedes; Salgado Villegas, Angélica María
Propuesta de un plan de incentivos que permita aumentar los niveles de motivación en la clínica Basilia
(Universidad Santiago de Cali, 2017) Arosemena Lenis, Álvaro José; Cabal Zuñiga, Mercedes; Astudillo Villegas, Ricardo
Variables que inciden en la generación de valor en el área de talento humano
(Universidad Santiago de Cali, 2018) Calderón Guzmán, Jonathan; Sánchez Peralta, Héctor Hernando
The present monograph is presented clearly to any public, it has been found necessary to associate tools to the area of human talent, conceiving them as important for the competitive development of an organization, the way in which the importance of using eight categories can be conceived applied that allow the generation of value for the organization from its collaborators to comply with the organizational goals and objectives. In relation to the previously mentioned by different authors, it can be said with certainty that human talent should have people who guide their activities to achieve better productivity and greater commitment, the people who will be in charge of guiding must be leaders who ensure that human resources are a fundamental tool for the development and competitiveness of a company, especially if we are talking about a generation of value at the level of human talent emphasized with leadership practices applied to the employees of the organization
Caracterización de la cultura organizacional a partir de las dimensiones de Álvaro Zapata en una empresa de ingeniería del Valle del Cauca
(Universidad Santiago de Cali, 2018) Echeverri Zuluaga, Marisol
Organizational culture is a fundamental pillar to support competitiveness in organizations, according to Phalen (2000), organizational culture is generated by significant group experiences in an organization that generate learning in its members, to guide behaviors towards strengthening relations with others and for Ricardo (2005) affirms that culture, understood as the degree of agreement and commitment to values and norms, is related to organizational performance.
La gestión del conocimiento y su influencia en la actividad comercializadora: estudio de una pyme del sector industrial en el valle del cauca
(Universidad Santiago de Cali, 2018) Zapata Arias, Yuliana Vanessa; Ana Cristina, Pantoja Cordoba
Knowledge Management is the discipline that promotes a comprehensive approach to the identification, capture, evaluation, recovery and distribution of knowledge that is found in people, processes and that are part of companies, aimed at generating value and new opportunities that allow Obtain important competitive advantages by exchanging knowledge that comes from both its employees, suppliers, customers, competitors and the environment.
Clima organizacional con los colabores del centro de desarrollo infantil amiguitos en Santiago de Cali-Valle
(Universidad Santiago de Cali, 2018) Albornoz Riascos, Amanda
The following work intends to make an approximation of the existing organizational climate in the company CDI AMIGUITOS which is located in the City of Cali, serves as research work considering that the Organizational Climate is considered a factor that reflects the facilities or obstacles that the worker finds to perform in the work context, influences both individual and group behaviors such as: communication, leadership style, teamwork, motivation, staff turnover, job satisfaction, job performance Work, safety, customer satisfaction, quality of service and financial results, that is, affects the ability of the entity to use its technical and human resources.
Análisis de diseño y formulación de la planeación estratégica del talento humano de la gobernación del Valle contrastado con diferentes enfoques de planeación estratégica existente
(Universidad Santiago de Cali, 2018) Abadia Herrera, Claudia Kytra; Rodríguez Dorado, Monica
According to the end of this research work, focused on the planning of human talent, which is undoubtedly one of the main bases of organizations, as it is one of the assets that must be developed from the work, academic, staff and organizational climate, to achieve the greatest allies for the perfect fulfillment of the defined plans with a view to achieving the proposed institutional objectives.

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