Administración de Empresas - Palmira

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Estrategias para mejorar la calidad de vida laboral en una agencia de viajes del Valle del Cauca
(Universidad Santiago de Cali, 2022) Echeverry, Valentina Alejandra; Vásquez Rosero, Yeferson; Ossa, Katherine(Directora)
The quality of life of employees has begun to be considered by society, since this concept has been considered to influence the organizational performance of individuals. Therefore, a qualitative research of descriptive type focused on measuring the quality of work life of a travel agency located in the department of Valle del Cauca was presented, through the application of the CVT-GOHISALO questionnaire to a total of eleven workers that make up the case study company, which allowed finding that the case study company has a system that allows the presence of an average quality of work life, but that areas related to the perception of remuneration and management of free time available to workers should be reinforced. In view of this, a group of strategies focused on improving the aspects that cause this perception on the part of the workers of the case study company were proposed, as well as to address the strengthening of those dimensions that currently have a positive perception on the part of the workers. This will allow defining paths that will facilitate the managers to generate an action plan that will indirectly have an impact on the improvement of organizational productivity.