Administración de Empresas - Palmira
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Browsing Administración de Empresas - Palmira by Subject "Emotional Salary"
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Item Diseño de estrategias de compensación salarial cualitativa (salario emocional) para un centro de servicios recreativos del Valle del Cauca(Universidad Santiago de Cali, 2022) Barona Gómez, Miguel Ángel; Erazo Ruales, Jessica Elizabeth; Martínez Espinosa, Olga Marcela (Directora)The main objective of the following study was to design qualitative salary compensation strategies (emotional salary) for a recreational services center in Valle del Cauca. To achieve this, a process of identification of the needs of workers in relation to qualitative salary compensation was carried out. Methodologically, the research was framed from the mixed approach, privileging the qualitative in a descriptive and exploratory scope. In the data collection techniques, an instrument for the valuation of emotional salary was applied on a Likert-type scale, which had closed and open questions. The information was processed, organized and systematized through the IBM SPSS statistical software, to subsequently carry out a descriptive analysis taking into account the measures of central tendencies and frequency. In the main results, it was found that the organization had not implemented a qualitative salary compensation system, which is very necessary for the personnel, since they stated that they needed better spaces, flexibility and understanding on the part of the company to achieve a balance between family and work life; likewise, it was identified that many of them require help for career development. To this end, a series of strategies were proposed as recommendations for the company, which were focused on the work-family relationship and the career plan.Item Diseño de estrategias para la implementación de la compensación salarial cualitativa; Salario Emocional en el área de atención al cliente de un call center.(Universidad Santiago de Cali, 2022) Chávez Perea, Karen Stepfany; Chara Guzmán, Leidy Jazmín; Silva Manzano, Victoria Eugenia; Martínez, Olga Marcela (Directora)The purpose of the present investigation was carried out in order to design proposals to improve the salary compensation system of the workers of a call center. Likewise, emphasis is placed on the need to create strategies that allow improving the salary compensation system and improving the working conditions of the employee. In the first chapter, a survey was carried out to identify the needs of qualitative salary compensation (emotional salary) in the service area. In addition, chapter two describes the stages, along with the components that allow determining the qualitative emotional salary (emotional salary). emotional) that adjust with the resources of the organization, specifically in the area of customer service. In the third chapter we design strategies that will allow the company to adopt a salary compensation system (emotional salary) suitable for each of its employees, since the levels of salary compensation are not effective enough for their workers, since these they are not given the necessary incentives to make them feel comfortable with their work. Finally, some recommendations are addressed to the organization, which can be adopted by it, so that the performance of its workers increases.