Administración de Empresas - Palmira
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Browsing Administración de Empresas - Palmira by Subject "Emotional Salary"
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Item Diseño de estrategias de compensación salarial cualitativa (salario emocional) para un centro de servicios recreativos del Valle del Cauca(Universidad Santiago de Cali, 2022) Barona Gómez, Miguel Ángel; Erazo Ruales, Jessica Elizabeth; Martínez Espinosa, Olga Marcela (Directora)The main objective of the following study was to design qualitative salary compensation strategies (emotional salary) for a recreational services center in Valle del Cauca. To achieve this, a process of identification of the needs of workers in relation to qualitative salary compensation was carried out. Methodologically, the research was framed from the mixed approach, privileging the qualitative in a descriptive and exploratory scope. In the data collection techniques, an instrument for the valuation of emotional salary was applied on a Likert-type scale, which had closed and open questions. The information was processed, organized and systematized through the IBM SPSS statistical software, to subsequently carry out a descriptive analysis taking into account the measures of central tendencies and frequency. In the main results, it was found that the organization had not implemented a qualitative salary compensation system, which is very necessary for the personnel, since they stated that they needed better spaces, flexibility and understanding on the part of the company to achieve a balance between family and work life; likewise, it was identified that many of them require help for career development. To this end, a series of strategies were proposed as recommendations for the company, which were focused on the work-family relationship and the career plan.Item Diseño de estrategias para la implementación de la compensación salarial cualitativa; Salario Emocional en el área de atención al cliente de un call center.(Universidad Santiago de Cali, 2022) Chávez Perea, Karen Stepfany; Chara Guzmán, Leidy Jazmín; Silva Manzano, Victoria Eugenia; Martínez, Olga Marcela (Directora)This research focuses on designing proposals to improve the salary compensation system of a call center. A survey was conducted to identify employees' needs regarding "emotional salary" (qualitative compensation). Based on the results, strategies were proposed to implement a more effective compensation system that aligns with the organization's resources. The study concludes with a set of recommendations for the company, aimed at increasing worker satisfaction and performance.