Tecnología en Gestión de Procesos Industriales
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Item Criterios de selección y evaluación de proveedores de dos empresas del Valle del cauca bajo la norma técnica Colombiana ISO 9001 de 2015(Universidad Santiago de Cali, 2020) Quinayas Garcia, Daniela Alejandra; Restrepo Guerrero, Laura Isabel; Villar Uribe, Ana MaríaThis article was made with the objective of analyzing the process of selection and evaluation of suppliers that develop two companies, one from the manufacturing sector and the other from the services sector, in Valle del Cauca; where the scope of resource optimization was also evaluated; in which a comparison of the criteria of selection and evaluation of suppliers of each commercial sector to which the two companies analyzed belong. The methodology was descriptive, with a quantitative approach, through which they were visited, the managers of the purchasing area of the two companies were interviewed, and they were asked about compliance with each of the items or guidelines that ISO 9001: 2015 with respect to the process of selection and evaluation of suppliers. Among the results found, it was found that the two companies studied and analyzed if they met the criteria for selection and evaluation of suppliers, where processes necessary for the purchase of supplies and supplies are carried out, for their operation during each period of time established in the fulfillment of its corporate objectives and goals of each area of the company. The relevance of this work is based on the need for organizations today to be more productive and have competitive advantages that allow them to grow in the industry and remain in the market over time. In conclusion, it was determined that through the implementation of ISO 9001: 2015, thus overcoming barriers to entry and exit of a market and generating greater utility, as an integral part of the quality management system.Item Estado del arte sobre motivaciones, barreras y beneficios de la implementación de sistemas de gestión de calidad en empresas de transporte terrestre en Colombia(Universidad Santiago de Cali, 2022) Bermúdez Salazar, William Camilo; Mena Aristizábal, Keimy Julieth; Erazo Lasso, Ruby Magaly; García Jiménez, Juan Camilo (Director)The objective of this article is to conduct a literature review of the implementation of ISO 9001 and application of quality management systems in land transportation companies, using a descriptive methodology where the main tool is the construction of a state of the art based on the search of research articles in databases such as Google Scholar, SciencDirect and Springer in which different case studies related to ISO 9001 are presented, followed by the identification of the most important benefits, limitations, motivations and improvement in the quality of service. From the review, 50 articles were obtained, 27 of them were analyzed and it was found that 50% of them indicate that companies seek the implementation of ISO 9001 as a strategy to improve competitiveness against other companies over the improvement of their internal processes. In the articles reviewed, it is evident that the companies carry out the certification process or the beginnings of it, but there is no information that allows identifying the follow-up and results of the implementation in Colombia.