Browsing by Author "Guerrero Moreno, David Rodrigo (Director)"
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Item Análisis, evaluación y prevención de riesgos en conformidad con la metodología FMEA-norma ISO 31000 y actualización de la norma ISO 9001:2015(Universidad Santiago de Cali, 2019) Berrio Ángel, Juan Sebastian; Delgado Zamorano, Juan Fernando; Guerrero Moreno, David Rodrigo (Director)The following article aims to present a descriptive analysis of the different components and factors that affect quality management systems (QMS) from ISO-9001, with an emphasis on the development of the organization, production, competitiveness of the same organization and risk management that stalks its organizational behavior. For this purpose a bibliographic review was carried out in scientific databases, strengthened with articles published in specialized journals and books of the same order. Among the results derived from the documentary review, the processes of ISO-9001 were identified, the implementation of story methodologies such as the MFEA and Risk Management from ISO-31,000, positively influence the quality management of organizations, as well as in the fulfillment of the challenges that strengthens its level of formalization, recognition and promotes the implementation of organizational development strategies for the fulfillment of its objectives and competitiveness in the market; It should be noted that any organization that successfully mages to address the assessment and prevention of risks has first level advantages within its structure, such as having a control plan on the processes, identifying the potential failure modes, the effect of each one of the possible failure modes and their severity within the process, all this generates the identification of the corrective actions required to reduce, prevent and improve the methods to detect failures early.Item Aplicación de la metodología Lean Six Sigma para mejoramiento continuo en procesos de una empresa de servicio(Universidad Santiago de Cali, 2019) Luna Sotelo, Fernando; Lozano Herrera, Carlos Andrés; Guerrero Moreno, David Rodrigo (Director)This article deals with the continuous improvement of the document custody process through the Lean Six Sigma methodology in a service delivery company, the work was done with the aim of reducing the current operating cost of the process. The development was done through the DMAIC roadmap methodology that allowed to identify, improve and control the critical independent variables that affected the current cost and define mechanisms that will maintain the solution over time. During the development, it was possible to identify the lack of governance and control during the entire flow of documents derived from the processes of linking and service provision, lack of standards in the document purification where we apply the concept of added value and absence of policies for the proper management of information of the associate since at the end of 2017 had a record of 244,422 active associates and 558,765 files of associates were found in physical custody. The final result was able to define different custody schemes by type of process according to the needs of internal and external clients.Item Aplicación de la norma ISO 9001-2015 en Instituciones de Educación Superior(Universidad Santiago de Cali, 2019) Timana Montenegro, Catherine ; Domínguez Delgado, John Jairo; Cabal Arévalo, Jefferson Andrés; Guerrero Moreno, David Rodrigo (Director)In this bibliographic review article, the structure and criteria for the execution of a quality management system are considered, applying the ISO 9001 standard for higher level educational institutions. Mainly the theoretical review was based on quality management systems and their concepts, high quality guidelines in training programs and their standardization. As a result of the review, a great contribution was made to the higher academic training sector (Universities) and to society in general at the level of the operational organization for the execution in higher education institutions of a quality management system, defining in turn, those responsible and associated activities for the execution of the ISO 9001 standard. The study methodology used in this bibliographic research consisted of the collection of 30 review articles downloaded from the database of the virtual library of the Santiago de Cali University, specifically containing topics related to the ISO 9001 standard, its application in institutes of higher education and other organizations in general, consisted of reviewing the content of said article and rescuing the relevant information regarding the different forms of application found in the researched literature.Item Aplicación de Lean Manufacturing en la industria automotriz(Universidad Santiago de Cali, 2019) Bolaños Salas, Juan Felipe; Campo Banguero, Carolina; Ramírez Muñoz, Jenny Isabel; Guerrero Moreno, David Rodrigo (Director)Lean Manufacturing known by its acronym LM is a work philosophy that proposes to obtain greater benefits using fewer resources. It has been applied in different sectors of the manufacturing industry; its greatest development has been in the automotive sector where it possibly originated. Today in a competitive market, companies controlled by short delivery times, low costs and high levels of customer service satisfaction. This article will analyze the implementation and results of different companies in the automotive sector that have applied the LM methodology to improve their operational processes. For this, the review of different articles and case studies published about LM and some of its tools for continuous improvement such as 5, Kanban, Just in Time, VSM, Six Sigma, SMED and TPM. Obtaining as a result of this investigation information and knowledge of the most relevant achievements that were obtained with its implementation.Item Control del proceso de producción de panela en la empresa “El Gigante” mediante documentación de procesos(Universidad Santiago de Cali, 2019) Dávila Zabala, Deivy Alexis; Guerrero Moreno, David Rodrigo (Director)This article deals with the realization of the documentation of the panela production process, which from the standardization of the process was intended to contribute to the reduction of raw material waste in the production line. This investigation is of descriptive type, since during its development activities were carried out as: interviews, visits to observe the process, documentation and time studies; that allowed the collection of information, the taking of time and the analysis of these, to identify the possible difficulties in the execution of the panelas production process, and thus to solve the lack of documentation, since this affected the productive process. The result was the characterization of the process, process map, flow diagram, average time of operation and the indicators' curriculum vitae; which will allow each of the collaborators to carry out their tasks sequentially and with the knowledge of what their responsibilities are in the process; In the same way, the work environment is expected to improve and in turn increase the income flow. This research also aimed to raise the awareness of the owner of the trapiche about the importance of the implementation of quality tools or technology in order to improve the different processes of the company.Item Documentación del sistema de gestión de calidad bajo la norma ISO 9001:2015 en la empresa Alquilequipos(Universidad Santiago de Cali, 2019) Biojo Ortiz, Carlos Andrés; Lasso Ussa, Michael Andrés; Guerrero Moreno, David Rodrigo (Director)The company Alquilequipos by not having documentation in their processes presents different problems in the rental service. With documentation it seeks to show traceability in their processes, standardize them and allow the company to gather information that facilitates the decision making that leads to the continuous improvement and can offer quality services. In order to achieve this, the ISO 9001: 2015 norm was used, which provides a guide in the documentation process. For the information gathering process visits to the company were made, as well as meetings and interviews with area supervisors. Obtained results proceeded to add the missing documents in the process and to improve the existing ones so that they meet the requirements of the norm. Finally a control system is proposed for handling the documents created in this project, in which the importance of traceability and documentation could be observed in the operation of a company that seeks to continuously improve the quality of its service, and in which the foundations are laid down so that in the future the company can implement a quality management system. In this article the documentation of the company and the proposal of a documentary control system in the organization Alquilequipos is carried out in order to achieve a quality service.Item Impacto ambiental de residuos: Análisis de trabajo a nivel nacional e internacional(Universidad Santiago de Cali, 2019) Tenorio Velasco, Cristian Andrés; Mosquera Mina, Jhon Jairo; Pino López, Carlos Alberto; Guerrero Moreno, David Rodrigo (Director)An investigation is carried out on the environmental impacts generated by the industry waste at international and national level to publicize the environmental damage generated by the misuse in and the misuse that is given to the waste. The impact generated by industrial processes such as waste and waste. Which cause a serious impact, pollution has been the most worrying, the different types of waste are the biggest impact that the industry produces with the environment. The focus of programs on the care of the environment prevails in the most industrialized countries, where the inhabitants suffer effects of pollution directly, very immediate effects. The industry has occupied spaces where they directly affect the ecosystem generating a direct impact on the environment, so it is decided to expose about the different treatments that are given to the generation of waste at national and international level, just as it is known what is being performing in different countries in relation to the treatment of waste and waste and cases of existence in terms of waste treatment and what is being done to avoid irreversible environmental impacts caused by waste.Item Impacto de la implementación del Value Stream Mapping (VSM) en empresas Latinoamericanas(Universidad Santiago de Cali, 2019) Castaño Mosquera, Lina María; Garcés Soto, Luz Geraldine; Trujillo Perdomo, Tatiana; Guerrero Moreno, David Rodrigo (Director)This research aims to show the positive impacts generated by the implementation of Value Stream Mapping (VSM), a tool of the Lean Manufacturing methodology, in Latin American companies. Through success stories such as that of the Builder Fenix and Coservicios from Colombia companies, it will be shown that the VSM is a very useful tool to visualize in a graphic way the productive reality that is lived inside them, identifying timely which are those processes that generate delays, bottlenecks, reprocesses and any waste or change; Additionally, it will allow determining and analyze whether the number of workers was directly proportional to demand and production, thus providing great economic benefits to companies and generating differentiation and positioning compared to other market industries.Item Impactos de los Sistemas de Gestión Ambiental ISO 14001:2015 en el sector industrial(Universidad Santiago de Cali, 2019) Herrera Osorio, Edwin Alberto; Rodríguez Murillo, Jenny Milena; Guerrero Moreno, David Rodrigo (Director)The purpose of this review article is to know how The Environmental Management System ISO 14001:2015 have generated an impact when implemented, analyzing the main motivations, impacts, environmental risks to mitigate, benefits and results, in the industries that adopt this standard to its production and commercialization processes, the Environmental Management System aims to serve the support for the prevention of environmental pollution, protect the environment and environmental performance, in balance with the three pillars of sustainable development, in addition to helping companies optimize resources to after taking advantage of inputs, supporting the creation of environmental awareness within organizations and generating sustainable production processes. This document is constructed with thirty articles of review and research articles published in the database of the Santiago de Cali University, where the different motivations that led a group of industries (services, distribution and trade, material energy and electrical equipment, metallurgy and steel, paper, meat, manufacturing, chemical and mechanical industry, agriculture and pharmaceutical industry) to implement an Environmental Management System were made known, some motivations that drive the implementation of the norm in organizations, such as political, ethical, economic, commercial, competitive, innovation, final disposal of waste, among others. This review article also addresses the impacts, risks, results and benefits that come with the implementation of the ISO 14001:2015 standard, through the experience documented in other articles related to this topic. In the impacts of the industries (sugar, cement plant, health, transportation, coal) reviewed, it was possible to identify the discharge of wastewater, solid waste, water and energy consumption, air pollution and within the risks reference is made to the damage of human health, decrease of resources, damages to the flora and fauna, climate change and global warming. Publicizing also the results and benefits of the implementation of an Environmental Management System.Item Implementación de herramientas Lean Manufacturing en la industria automotriz(Universidad Santiago de Cali, 2019) Bracamonte Jiménez, Andrés Felipe; Botero Moreno, Kelly Julieth; Fiscal Silva, Carolina; Guerrero Moreno, David Rodrigo (Director)Companies belonging to the automotive industry are found as ideal platforms for the development of manufacturing activities; that is why, in the search to be more competitive nationally and internationally, they have been implementing different strategies that reach the highest levels of quality, high productivity, social responsibility and environmental care. For these reasons, I have seen the need to implement the tools of the Lean Manufacturing philosophy as a differentiating element to achieve high productivity, competitiveness and profitability. Through the consultation of articles and degree projects in universities of different vehicle producing countries, a bibliographic review was carried out where the application of Lean Manufacturing tools in the automotive industry was carried out and success stories were known in its implementation in Hirschmann Automotive Company, Metalsa Mexico, General Motors GM COLMOTORES SA. Tecnicamp, Renault SOFASA S.A.S, Maresa, workshop of Colisiones de Metrocar SA; In which more information will be expanded in the body of this article, these companies have sustained that they have been more competitive and stronger with the implementation of some of the techniques contained in Lean Manufacturing.Item Kaizen: Mejora continua aplicada en el sector industrial(Universidad Santiago de Cali, 2019) Montes Tágara, Alejandra; Cepeda Ovalle, Carolina; Vargas Marín, Jefferson; Guerrero Moreno, David Rodrigo (Director)Currently, a lot of companies are looking forward to highlight their products internationally, in order to achieve this, it is necessary to track their own growing process. Implement a good quality culture inside the companies helps in the improvements of results and increases the competitiveness in the market. Thanks to the application of tools related to lean manufacturing, it is possible to appreciate an improvement of the results, like the reduction of wastes that affects the production. This work presents how the implementation of lean manufacturing philosophy in the industry has shown a constant development in paper production process, getting positive results like the permanent employment creation.Item Metodologías de mejora continua integrables al sistema de gestión de calidad bajo la norma ISO 9001(Universidad Santiago de Cali, 2019) Pava Restrepo, Carlos Humberto; Ramirez Ramirez, Jhims Enilson; Marín Lopez, Wilder Leonardo; Guerrero Moreno, David Rodrigo (Director)In this article the contextualization and review of the tools and methods of continuous improvement was carried out, as a fundamental support in the maintenance and continuous improvement of the quality management systems, Since the focus on the continuous improvement has been taking importance In organizations in recent years, as a fundamental support in the maintenance and improvement of quality management systems, continuous improvement methodologies have been established as support to support and improve the different standards, in order to comply with This requirement of continuous improvement can be implemented different tools and methodologies as strategies that ensure the dynamism of the PHVA cycle and compliance with the requirements of its customers. Once organizations are certified, in order to sustain the processes that satisfy the client, it is necessary to establish methodologies that are compatible and converge with the approach of continuous improvement, in this case with the ISO 9001 standard that is compatible with the tools and methodologies such as Six Sigma, SMED, TPM, KAIZEN, 5S, TQM which had a positive impact on process improvement by optimizing times, indicator resources such as the OEE, productivity increases, cost reduction, defect reduction and increased customer satisfaction clients, among others and that will be reviewed in this document.Item Norma ISO 14001:2015 en el sector azucarero del Valle del Cauca: Impacto de la quema de caña de azúcar(Universidad Santiago de Cali, 2019) Muñoz Díaz, Juan Carlos; Polo Crispino, Víctor Hugo; Marín Grajales, Jhon Emilio; Guerrero Moreno, David Rodrigo (Director)The article presented below addresses a bibliographic approach to the topic of burning sugarcane in the Cauca Valley, taking as reference the ISO 14001: 2015 standard and the importance of environmental management systems for organizations to reduce their impacts on the environment and achieve sustainable development for their activities. In that sense, a methodology with a qualitative approach is used, based on the review of academic databases to find a corpus of more than 30 articles, which are complemented by the sustainability reports of three mills in the region, which have implemented environmental management systems under the aforementioned standard. The results are presented in four chapters, which deal with the generalities of the norm, the importance it has had in the Manuelita, Ropiaila and Providencia mills, the impact measurement and the burning of cane in particular. In this way it is concluded that, in effect, burning has caused multiple effects on the environment and health and people, while the rule can only help if it is complemented by stronger legislation and for the benefit of the environment.Item Producción limpia y sustentable: un análisis a las fuentes de energía renovable(Universidad Santiago de Cali, 2019) García Gómez, Karelyn; Rincón Bernal, Christian José; Banguero Escobar, Rubén Darío; Guerrero Moreno, David Rodrigo (Director)A review on renewable energies was carried out globally and in Colombia, in order to know the benefits and advantages not only environmental, but also economic that represents its adaptation and use in the production of an organization. Some of the types of clean or renewable energy with greater development are described, their applications, limitations and levels of CO2 or other pollutants emitted compared to fuels. To show the results, there are some cases of great importance in the use of renewable energy in European and Latin American countries, among other studies, which demonstrate the potential of these new alternatives with the objective of reducing or mitigating the effects of the environmental pollution. On the other hand, the importance of renewable energies in the Colombian electricity sector is analyzed, showing special attention in those that give firmness to the Colombian system, but due to environmental conditions and policy design they have not been able to fully penetrate the electrical system Colombian.Item Propuesta de Documentación del Sistema de Gestión de Inocuidad de Alimentos bajo la norma ISO 22.000: 2005 a la empresa BOROPACÍFICO(Universidad Santiago de Cali, 2019) Botia Díaz, Gabriel David; Guerrero Moreno, David Rodrigo (Director)ISO 22000 in its 2005 version allows the development and implementation of food safety and safety management throughout the supply chain, ISO (The International Organization for Standardization) incorporated the principles of the HACCP program (Hazard Analysis and Critical Control Point) and they fit into an ISO 9001 quality management system to make it a much more efficient program, this standard is applicable to any type of organization regardless of size and is mainly intended to manage the hazards that put the safety of food products at risk, Thanks to the methodology of continuous improvement it is possible to do a better verification and control than previously HACCP alone did not have; among its benefits, it can be said that in addition to improving the safety processes, it is a norm that promotes flexible business relationships by involving the entire supply chain in the same standard, avoiding the attrition and complexity of managing several standards, to this the inherent benefits of quality are added to it, such as image improvement, access to new markets or marketing strategies. The work developed was a proposal for the removal of the documentation of a Safety Management System under ISO 22000: 2005 to a small business of traveling beverages, the documentation obtained is a preamble for a future implementation alternative which will require a series of modifications and investments to be able to materialize, however the work done can serve as a guide for similar companies that want to address methodologies to improve the quality and safety of their products since currently no evidence is found applied to companies of this type.Item Propuesta de plan estratégico para empresa comercializadora Accesorios Deluxe en la ciudad de Cali(Universidad Santiago de Cali, 2019) Roldan Millán, Nelson David; Del Portillo Monard, Juan Mateo; Guerrero Moreno, David Rodrigo (Director)The Strategic Plan, turns out to be a fundamental basis for organizations to achieve the goals set in the company; said plan can be projected in the short, medium or long term; This, according to the activity and size of it. This is how, after evidencing the main problem found in the Deluxe Accessories Marketer in the City of Cali; it is possible to affirm that it basically lies in inefficiency at the service level, especially in lost sales; This leads to a negative impact in relation to profits. In this sense, it was proposed as objective in this investigation, to establish the strategic planning of the accessories trading company located in the city of Cali; This meant that a qualitative and quantitative methodology was used, using data collected from a semi-structured interview; A worksheet was also prepared, which was made a qualitative analysis of the information. As a result, it was obtained that strategic planning allowed the company to develop an elementary process to define the mission, which is the company's raison d'être; as well as the vision, an element that indicates the organization, its long-term direction; corporate values, what are called positive qualities of the company for its proper functioning. On the other hand, when carrying out an external analysis, it was possible to detect the opportunities and threats of the context; For its part, the internal analysis led the company to identify the strengths and weaknesses of the organization. Given the above, it is relevant that different strategies that are consolidated in an organized plan are structured, evaluated and designed, in such a way that it allows the marketer to achieve the proposed objectives. Finally, it was concluded that when the marketing companies incorporate international standards in their strategic planning that allow them to preserve the market and development of new segments, this leads the company to greater growth in the sector.Item Propuesta del diseño documental para la implementación de la NTC ISO 9001:2015 en la Fortuna S.A(Universidad Santiago de Cali, 2019) Ramírez Torres, Mónica; Guerrero Moreno, David Rodrigo (Director)LA FORTUNA SA is a business company whose main activity is the marketing of products and services in betting and gambling in the of Cauca, Nariño and Putumayo through the contract 168 of 2010 with the Cauca lottery for the operation of permanent betting game, granted by the governorship of the of Cauca, Nariño and the Putumayo, where it is currently possible to identify the possible materialization of a risk due to the lack of organizational information that generates reports of noncompliance with regulatory requirements established by regulatory bureaus, as well as the possible loss of the design contract due to the lack of a system of certified quality management, because before the next tender of 2019 this would generate a loss of value because it is considered an important aspect, this is how documentary design takes importance through engineering methodologies that allow the identification of its organizational processes, standardization of activities, the implementation of management indicators, clear objectives with concrete results, that reduce the difficulty to implement a QMS based on the NTC ISO 9001: 2015, the fulfillment of the act and legal resolutions such lay 643 of 2001 that allow to demonstrate not only the absence of informality in the organization but also in order to achieve the certification of its management system based on the NTC ISO 9001: 2015 that may give rise to the continued granting of the contract to continue providing their services in these Departments, thus becoming the first betting and gaming of chance company in the south west of Colombia to obtain quality certification through the certifying body SGS until the year 2021.Item Revisión bibliográfica de la herramienta Value Stream Map en el Sector Salud(Universidad Santiago de Cali, 2019) Ordoñez Palechor, Lucia Amanda; Marín Muñoz, Maria del Mar; Romero Lozano, Leidy Tatiana; Guerrero Moreno, David Rodrigo (Director)The Value Stream Map (VSM) is one of the tools of Lean that brings a lot of benefits inside the manufacture process, but also in the services sector. Guiding the Lean Manufacture and turning it into a Lean Service. The Lean Methodology have a branch focused on health, known as Lean Healthcare. Integrating this philosophy with the Value Stream Map tool, was determined to made this article, creating a idea to break down the knowledge barrier, given that when talked about Lean VSM, It is though about manufacture, but in fact now days the Service Industry is taking in a lot of studies relating to VSM with focused on the sector, showing improvements on the services and guaranteeing the quality as well, to decrease and reduce of the activities that do not create service value. Resulting on a future VSM, that is which represent all the improvements made to the actual, highlighting the times, the costs, the displacement, the unnecessary movements, the customer saturation, lack of rooms, the customer service professionals, decrease on lines, etc. this work is done based on the bibliographies about VSM in Healthcare and in different implementation that strengthen the job; leaving an enrich article with its own concepts that would bring understanding of the importance to use VSM to get constant improvement of a Service, combined as a result of an efficient, effective and effective process in which it was shown that the VSM tool improved the quality of customer service, improved waiting times, reduced waste or activities that did not generate value for the process, also compromised to senior managers for the implementation of the Lean tool and its internal customers who are committed to the established improvement.Item Revisión de herramientas de Lean Manufacturing para el mejoramiento continuo(Universidad Santiago de Cali, 2019) Gómez López, Camilo Alejandro; Izasa Giraldo, Daniela; Ocampo Daza, Giselle Nathalia; Guerrero Moreno, David Rodrigo (Director)This bibliographic documentation review article corresponds to the analysis of the methodology of continuous improvement based on Lean Manufacturing tools, with a view to reducing waste in every way, as well as increasing the profitability of the organization. In the first place, the exhaustive search of material corresponding to the variables of the study was carried out, with each and every one of the characteristics and properties of the Lean, focusing more specifically on the Kaizen methodology, and how it is implemented in companies today; Secondly, we proceeded to review the case studies that show the benefits of the implementation of this methodology, in 4 Latin American companies (Mexico, Argentina, Brazil and Colombia). All of which allows the formulation of the pertinent conclusions, establishing that the implementation of the Kaizen methodology within the processes of Lean Manufacturing, in addition to being one of the fundamental requirements to ensure the scope of the organizational objectives from the strategic planning, based on the minimization of errors (waste, delays, rework), which directly affects profitability by reducing the costs of production and marketing of products and services.Item Revisión de la implementación de la norma ISO 9001 de 2015 en las empresas colombianas(Universidad Santiago de Cali, 2019) Ayala Martínez, Jaime Hernando; Franco Ñañez, William Fernando; Montaño Tovar, Deuxer; Guerrero Moreno, David Rodrigo (Director)This article consisted of the documentary review of the implementation of a Quality Management System through the ISO 9001 standard of 2015 in companies in Colombia; since the evident growth of the organizations of the industrial sector, makes them a potential target to carry out the implementation of all kinds of tools that contribute to the efficiency of the processes and procedures to optimize the products and services offered to the client. The type of study was descriptive, due to the fact that a description of an Integral Management System was carried out to later establish the impact it would have on national companies. In the same way, the analysis of how the optimization of quality provides the contributions that are required in the design of techniques and mechanisms of implementation for monitoring and control of processes based on useful data for the reduction of costs and times and improvement of quality of staff life Finally, a brief review of what ISO 9001: 2015 is about and the instruments that from the Quality approach could be applied in order to ensure the success and sustainability of a QMS in a company is carried out either of goods or services.