Facultad de Ingeniería

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La importancia de la gestión de servicio de mesa de ayuda para las empresas
(Universidad Santiago de Cali, 2021-03-03) Manzano Reina, Juan Esteban; Almeida Delgado, Ricardo Andrés
This document pretends to give the importance about the use of Help Desk Service for companies that use T.I.C (Tecnologías de la Información y la Comunicación) equipment daily. Focus that was used is investigative with the objective to offer enough information allow answer at the questions: ¿What is it? ¿What is it for? ¿What are the types of? ¿What are the levels of? Help Desk. As a result, it is expected that readers understand adequately because it’s important the use of this service in the companies that encourage technological equipment for their activities, objectives and processes. The investigation allowed to conclude that this service can be complex for people who work in this type of position since it requires a lot of discipline, knowledge, curiosity with new topics and very good communication with the final users, it is beneficial for all mainly those companies that are responsible for providing support from the part of I.T.