Facultad de Ingeniería
Permanent URI for this community
Browse
Browsing Facultad de Ingeniería by Author "Anzola Patiño, Diego Julián"
Now showing 1 - 1 of 1
Results Per Page
Sort Options
Item Propuesta de mejora en las órdenes de trabajo del proceso Central de Operaciones en una empresa de Acueducto y Alcantarillado(2023) Anzola Patiño, Diego JuliánCurrently, the regulations applicable to basic public service companies seek to focus administrative management on making their processes more efficient, that is, do more with the same resources. For this reason, activities at all levels are increasingly evaluated to meet strategic objectives, which in general terms are to generate profits and increase the level of customer satisfaction. In the present case study for an aqueduct and sewerage company in the area of operations, an accumulated inefficiency factor of 18% was identified for the year 2022 in the attention to reported damages that resulted in ineffective visits, implying waste of human, logistic and technological resources. The above motivated a formal analysis of its causes with the objective of proposing actions or measures in order to mitigate the problem found. To achieve this purpose, descriptive research was used, focused on explaining why a phenomenon occurs and under what conditions it manifests itself, the relationship between the identified variables and the formulation of an action plan. With this practical research exercise, its applicability was demonstrated in a public drinking water and sanitation company, specifically in its attention to aqueduct and sewerage damages, which is coordinated through work orders in a process known as Operations Center.