Especialización en Gerencia de Operaciones
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Browsing Especialización en Gerencia de Operaciones by Subject "Auxiliar Operativo"
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Item Aplicación de la metodología six sigma y conceptos lean al cargo auxiliar operativo en un banco para generar valor(Universidad Santiago de Cali, 2019) González, Carlos Augusto; García Jiménez, Juan CamiloThis work aims to apply six sigma methodology and identify of wastes to the auxiliary operating position in a banking entity in the city of Cali, in order to generate value. The proposal originates from the results of improvement projects carried out as of 2014 and the transactional decline of the physical channel compared to the increase in the electronic channel, which led to the productivity or workload being estimated between 30% and 40 % equals between 2 hours and 3 business hours per day. The study realized through a descriptive-objective design, where field work was usde to identify the current status of the activities of the position, collection of quantitative and qualitative data to characterize the offices defined for the collection of information, All this through the application of Lean tools and statistics. The results yielded the definition of a sample of 15 offices to work on, identification of changes in processes such as movements and overprocesses, clustering the offices according to quantitative, qualitative variables and identifying the real average productivity of the auxiliary operational position by 51%; also, it was possible to prioritize the macro processes through the pareto diagram which established the plan to improve the position. The development of the work helped to demonstrate the applicability of statistics concepts, waste identification through the spaguetti diagram, and propose improvement actions against the position based on the priorization of the identified macroprocesses.