Browsing by Author "Mejia Gonzalez, Britney Natalia"
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Item Transformación digital en las entidades financieras: Papel de los sistemas de planificación de recursos empresariales(Universidad Santiago de Cali, 2024) Mejia Gonzalez, Britney Natalia; Ortega Torres, Angela Maria; Giraldo Patiño, Claudia LorenaThe article addresses the digital transformation (DT) in the financial sector, highlighting the importance of Enterprise Resource Planning (ERP) systems in this transcendental change, which allows for the automation of critical processes and helps to change the way financial institutions operate and interact with their customers. To analyze how DT redefines operations and customer-company interaction, the article focuses on the impact of DT on operational efficiency, transaction security, and customer experience. The document includes the adaptation of financial institutions to the digital era and the integration of emerging technologies such as artificial intelligence and blockchain. Through a qualitative, descriptive approach, using the inductive method, a literature review was conducted in academic databases and external sources, applying inclusion and exclusion criteria to select relevant studies. The study examines how ERP systems, together with emerging technologies, have contributed to DT in the financial sector, driving operational efficiency, transaction security, and customer satisfaction. Cases of favorable results from ERP implementation in financial institutions are analyzed, highlighting the benefits of the technology implementation process for organizational efficiency, as well as the importance of properly selecting and implementing an ERP system according to the needs of financial organizations, considering factors such as functionality, costs, and user training; Additionally, the study emphasizes the need to continue researching the impacts of DT and the adoption of emerging technologies in the financial sector to maintain competitiveness and meet changing market demands.