Browsing by Author "Lenis Freire, Natalia Maria"
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Item Transformación lean: propuesta de mejora al proceso de facturación en una empresa de servicios bajo la implementación de la herramienta 3(2022) Lenis Freire, Natalia Maria; Garcia Cuervo, CarolinaThe structure of A3 allows the author and problem-solver to observe the reality, present the facts, propose a logical way to close a gap with respect to the established goal, present a plan of countermeasures and actions, which will then be developed with initiatives and projects of low, medium, and high complexity, in the short, medium, and long term, and then review the process, verify the results, and adjust as necessary. The A3 process is a method to develop critical thinking skills in a structured and standardized way by focusing on first understanding what problem the organization is trying to solve, to propose solutions that at the end of the exercise, maximize value for customers and minimize the use of resources. This article is just the beginning of a hard and robust process of transformation to the world of lean in a service company in which I am a leader in its implementation. Starting by selecting a culture and methodology to implement into the organization considering its problems and necessities is only the first step towards the road of transformation. This work doesn't document the complete process, instead it exposes the how, when, and where to take that first critical step so that everything else can be developed in the right way and so that at the end of the journey, both qualitative and quantitative results can be achieved. The ability to solve problems in a structured way is today an essential skill for people in a company that looks to continue leading in the market, from the operational level to the process and management leaders, for this reason this tool is proposed as an impulse to develop people.