Browsing by Author "Duran Restrepo, Numar Alexis"
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Item Perfil ocupacional del operador de líneas de emergencia: una revisión de alcance(Universidad Santiago de Cali, 2023) Grajales Guetio, Víctor Daniel; Duran Restrepo, Numar Alexis; Quiñones Quiñones, Luis Miguel; Rojas, Luis Esteban (Director)Hotline personnel are a team of workers who receive phone calls or messages related to emergent situations. The main function of these professionals is to gather all the information provided to them while they are preparing to assess the situation in order to make quick and accurate decisions to best respond to the emergency. In particular cases, they also provide instructions on what to do while professional help arrives. Therefore, emergency line personnel may work in different environments, including fire departments, ambulance, police and critical facilities. This is why it is important for personnel to be trained and qualified and to have optimal communication, stress management and critical decision making skills in pressure situations. Emergency line personnel must be highly professional, possess advanced communication and social skills, have an empathetic and collaborative attitude, and have physical and emotional skills capable of dealing with and resolving critical situations. Such as the implementation of a "telephone triage", where a subtle analysis of the patient's condition and environment is suggested. Translated with www.DeepL.com/Translator (free version)Objective: Describe the occupational profile, training, abilities, aptitudes and attitudes of the personnel of emergency lines, telecommunication