Browsing by Author "Cardona Diaz, Andrea"
Now showing 1 - 1 of 1
Results Per Page
Sort Options
Item Análisis de las prácticas de responsabilidad social en un emprendimiento informal de comida rápida ubicado en Santiago de Cali en 2024(Universidad Santiago de Cali, 2025) Cardona Diaz, Andrea; Chávez Arias, Isabella; Rojas Peña, Oscar Mauricio (Director)This research analyzes the social responsibility practices implemented by an informal fast-food venture located in Santiago de Cali in 2024. The study confirms that informal businesses are indeed capable of engaging in socially responsible practices implicitly, as previously identified in the literature review. The main objective of this research was to analyze the socially responsible practices carried out by an informal fast-food business in 2024. The study focused on understanding how these practices are applied in a business that has also expressed interest in formalizing its operations. To achieve this, three specific objectives were established: to characterize the social responsibility practices implemented in the fast-food venture, to examine the execution of these current practices, and to propose recommendations to strengthen social responsibility within the business. The study adopted a qualitative methodological approach with a descriptive and exploratory scope. Surveys and interviews were conducted with the owner and employees of the business to identify existing practices and improvement opportunities through four variables: economic, social, environmental, and stakeholders. Using industrial engineering tools, the results showed that the business maintains good relationships with suppliers, customers, and employees. However, it faces challenges related to waste management, financial transparency, and employee social security. To address these issues, strategic recommendations were made, such as implementing a waste management plan and a minimum standards plan aligned with the Occupational Health and Safety Management System (SG-SST). These strategies aim to reduce environmental impact and improve working conditions, supporting the business in its path toward formalization.