Browsing by Author "Urrutia Banguero, Luz Adriana"
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Item Sistema de información y atención al usuario “siau”, como mecanismo que permite a las instituciones en salud mejorar la calidad de los servicios prestados.(Universidad Santiago de Cali, 2023) Urrutia Banguero, Luz Adriana; Alvarado Kuzner, Armando (Director)In Colombia, it has been proposed to improve both the coverage and the quality of the health system. Progressively it has been improving in these two aspects, different tools and guidelines have been adopted to achieve continuous improvement. The objective of this document is to analyze how the User Information Service (SIAU) allows Health Service Provider Institutions (IPS) to improve the quality of the services provided.