Browsing by Author "Silva Manzano, Victoria Eugenia"
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Item Diseño de estrategias para la implementación de la compensación salarial cualitativa; Salario Emocional en el área de atención al cliente de un call center.(Universidad Santiago de Cali, 2022) Chávez Perea, Karen Stepfany; Chara Guzmán, Leidy Jazmín; Silva Manzano, Victoria Eugenia; Martínez, Olga Marcela (Directora)This research focuses on designing proposals to improve the salary compensation system of a call center. A survey was conducted to identify employees' needs regarding "emotional salary" (qualitative compensation). Based on the results, strategies were proposed to implement a more effective compensation system that aligns with the organization's resources. The study concludes with a set of recommendations for the company, aimed at increasing worker satisfaction and performance.