Browsing by Author "Silva Manzano, Victoria Eugenia"
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Item Diseño de estrategias para la implementación de la compensación salarial cualitativa; Salario Emocional en el área de atención al cliente de un call center.(Universidad Santiago de Cali, 2022) Chávez Perea, Karen Stepfany; Chara Guzmán, Leidy Jazmín; Silva Manzano, Victoria Eugenia; Martínez, Olga Marcela (Directora)The purpose of the present investigation was carried out in order to design proposals to improve the salary compensation system of the workers of a call center. Likewise, emphasis is placed on the need to create strategies that allow improving the salary compensation system and improving the working conditions of the employee. In the first chapter, a survey was carried out to identify the needs of qualitative salary compensation (emotional salary) in the service area. In addition, chapter two describes the stages, along with the components that allow determining the qualitative emotional salary (emotional salary). emotional) that adjust with the resources of the organization, specifically in the area of customer service. In the third chapter we design strategies that will allow the company to adopt a salary compensation system (emotional salary) suitable for each of its employees, since the levels of salary compensation are not effective enough for their workers, since these they are not given the necessary incentives to make them feel comfortable with their work. Finally, some recommendations are addressed to the organization, which can be adopted by it, so that the performance of its workers increases.