Browsing by Author "Mosquera Valderrama, Wilmer Amilkar"
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Item Satisfacción en la atención del servicio odontológico de la IPS Victoria Eugenia Parra M. Odontología Integral del municipio de Palmira, durante el mes de Septiembre del 2017(Universidad Santiago de Cali, 2017) Tello Correa, Laura Marcela; Mosquera Valderrama, Wilmer Amilkar; Zafra, Sandra PatriciaSatisfaction in care is a primary indicator for assessing the quality of service provided, in this case dental care, and contribute to making decisions that improve the living conditions of a population, by administering in an efficient and effective way the resources with which they are counted for the operation its operation. In its most primordial sense, satisfaction is understood as the action of satisfying a need or a desire, the meaning of these two terms determines that our essence ontology is to please and for this complacency to be a truth it is required to measure it. The measurement leads to the systematization of information related to customer satisfaction in conjunction with process documentation as an activity that helps those involved to keep track of previously planned activities, which will generate a proposal of customer service design mitigating the effects on the flow of patients in the Clinic.