Browsing by Author "Montenegro Luango, Carlos Stiven"
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Item Diseño de un plan de implementación del sistema de gestión de calidad bajo la norma iso 9001:2015 en encubex colombia(Universidad Santiago de Cali, 2024) Conde Sánchez, Valentina Nicole; Montenegro Luango, Carlos Stiven; Palencia Bolaños, Manuel David; Rojas Peña, Oscar Mauricio (Director)The implementation of a Quality Management System (QMS) is essential for the survival of organizations over time. It is usually accompanied using ISO 9001:2015, which increases competitiveness and customer satisfaction through the adoption of an organizational culture and continuous improvement. Therefore, this research aims to design an implementation plan that uses the principles of the QMS based on the ISO 9001:2015 standard, to impact each of the processes and areas in its operating model seeking to improve the quality of service, increase operational efficiency and minimize internal errors in ENCUBEx Colombia. For this, a methodology with a mixed approach will be used, which allows the implementation of quantitative elements with a descriptive scope and in turn uses qualitative elements. The above to show how a prior diagnosis is achieved, which defines the most critical numerals of the standard to work within the organization, obtaining 40.2% in compliance with the QMS, therefore, the creation and modification of the entire document system and important aspects such as the definition of risks and opportunities respectively and the modeling of the routes by process are carried out. in order to present a work plan with expected compliance of 100%.