Browsing by Author "Mendoza Rodriguez, Diego"
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Item Desarrollo de una plataforma de gestión documental para el área de atención al cliente de una empresa de telecomunicaciones(Universidad Santiago de Cali, 2025) Mendoza Rodriguez, Diego; Prieto Bolaños, Ricardo Andrés (Director)This article presents the creation of a document management platform to improve the efficiency of customer service analysts in a telecommunications company. The study aimed to improve document management of key processes through a digital system that automates internal documentation. Design Thinking was used in the development, using web and database technologies. The results show less time spent searching and processing documents, along with improved traceability and version control. The implementation of the system also resulted in increased staff satisfaction, measured through post-implementation surveys. In conclusion, the developed platform satisfies the established technical and functional requirements, providing added value by facilitating more effective information management and contributing to a more efficient and organized work environment.