Browsing by Author "Martinez, Norma Liliana"
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Item Diseño de un manual de calidad para el centro de salud divino niño en el municipio de Tumaco (Nariño) enfocado en el área de control prenatal(Universidad Santiago de Cali, 2022) Martinez, Norma Liliana; Bermeo Varón, Leonardo Antonio (Director)Divino Niño health center, located in the municipality of San Andres de Tumaco, is an institution that provides first-level healthcare services to the community. The hospital has policies for the constant improvement of clinical practices for customer satisfaction. Currently, the prenatal control area does not have a quality manual that complies with the guidelines or legal requirements for its operation, and with these policies, not only the prenatal control area but all areas must also have quality processes to provide a better service. Thus, in this work, the design of a quality manual for the prenatal control area is carried out where it is included three methodological phases: (i) normative information gathering phase, (ii) analysis phase, and (iii) structuring phase. The results indicate that the design of the quality manual for the prenatal care area at the Divino Niño health center is important since these guidelines improve the processes of user care, thus increasing quality processes oriented to clinical practice.