Browsing by Author "Ibarra Peralta, Ferney"
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Item Revisión del impacto de la norma iso: 9001 2015 en las instituciones prestadoras de salud (IPS)(Universidad Santiago de Cali, 2020) Caicedo Mosquera, Héctor Fabio; Ibarra Peralta, Ferney; Garcia Jiménez, Juan CamiloThe healthcare institutions (IPS) were created to provide citizens with the health care that is required in Colombian territory. Since health services are universal, it was necessary to incorporate methodologies to measure that the processes and services provided met the required quality, due to their nature. ISO 9001: 2015 is one of the international standards in charge of quality management in different areas such as the health system. For this, scientific research articles were taken as a reference that focused their study on the evolution of the ISO 9001: 2015 standard until reaching the incursion of the standard in the health sector, specifically in health care institutions. From this, in the first section you will find a journey through the birth of quality in health, along with the definition of the ISO 9001: 2015 standard. Secondly, it will be possible to understand the impact that quality has presented at the national level within the rendered health institutions (IPS) and finally the description of four cases of successful implementation of a quality management system under ISO 9001: 2015.