Browsing by Author "Galviz Velarde, Laura Manuela"
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Item Propuesta de mejora en la gestión documental del laboratorio de análisis fisicoquímico de aguas crudas en una PYME bajo los lineamientos de las normas ISO 9001:2015 e ISO/IEC 17025:2017(Universidad Santiago de Cali, 2025-10-28) Galviz Velarde, Laura ManuelaDocument management in laboratories dedicated to the physicochemical analysis of raw water was a fundamental component for ensuring the traceability, reliability, and availability of technical information. However, small and medium-sized enterprises (SMEs) commonly exhibited deficiencies related to the lack of standardization, inadequate version control, incomplete records, and limited use of digital tools, which affected compliance with the requirements of ISO 9001:2015 and ISO/IEC 17025:2017. The present study aimed to design a document management system tailored to the operational, organizational, and regulatory needs of an SME dedicated to raw water physicochemical analysis. A structured documentary review inspired by PRISMA guidelines was carried out, allowing the diagnosis of the current document management system, the identification of gaps in relation to international standards, and the analysis of technical best practices applicable to testing laboratories. Based on these findings, an integrated model was developed that incorporated a hierarchical structure of documents, a procedure for document control and updating, a RACI responsibility matrix, performance indicators, a training plan, and a gradual implementation strategy. The proposed system demonstrated high technical and operational viability and medium-high economic feasibility, supporting its relevance and applicability for strengthening document standardization, traceability, and efficiency. Overall, the model contributed to improving internal quality, reducing document-related nonconformities, and enhancing the laboratory’s readiness for future accreditation processes.