Browsing by Author "Galindo Cardozo, Diego Fernando"
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Item Diseño de propuesta para el fortalecimiento del tratamiento y la gestión de cobro de incapacidades a las eps en la universidad Santiago de Cali, 2018-2022(Universidad Santiago de Cali, 2023) Galindo Cardozo, Lina María; Galindo Cardozo, Diego Fernando; Muñoz, Luisa Fernanda (Directora)The process of recovering incapacities from the EPS (Healthcare Providing Entities) incurs a high opportunity cost and directly affects the financial statements of companies when timely collection is not managed or when incapacities accumulate over several years. Therefore, it is essential for companies and higher education institutions to have a specialized area for the management and treatment of incapacities and an established procedure with performance indicators that measure the achievement of proposed goals in terms of debt collection and incapacity processing. Methods: This descriptive study adopts a qualitative approach based on an analysis of secondary data sources concerning the treatment, management, and recovery of incapacities filed by active contract workers in the Human Resources Department of the University Santiago de Cali from 2018 to 2022. A diagnosis of the state of incapacities in terms of debt, collection, filing, rejection, and subsequent analysis was conducted, followed by the development of a proposal to strengthen the recovery management of incapacities from EPS through the implementation of the PDCA cycle proposed by Deming. To identify the root causes and negative effects of the process, the Ishikawa diagram and root cause analysis were employed.