Browsing by Author "Dosman Riofrio, Stephany Nicole"
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Item Implementación de Lean Six Sigma y Design Thinking como herramienta para la reactivación económica de una PYME comercializadora de Cali.(2023) Dosman Riofrio, Stephany Nicole; Galeano González, Hernando; Garcia, Juan CamiloGlobalization requires companies to maintain their competitiveness by ensuring service levels that have an impact on customer satisfaction, inventories being one of the most relevant aspects in guaranteeing the maintenance of service levels. For companies that market products for the health sector, the issue takes on greater meaning since it involves risks. Although the issue of inventories has been widely discussed in the literature, it is still a current issue, considering the relationship between demand and customer expectations, the increase in the variety and types of items, the obsolescence of products and the management of them through global supply chains, which makes the decision-making process on the subject more complex. This research was carried out through a case study, in a Colombian company that markets reagents and supplies for clinical laboratories and blood banks, it was developed through the stages of the DMAIC methodology and combined the use of quality tools, continuous improvement and design thinking, to design improvement strategies including the design of an external inventory control module. The results of its implementation are included, evidencing its effectiveness through the decrease in the weekly average value of the cost generated by the products removed from the inventory.