Browsing by Author "Delgado Garcia, Anderson"
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Item Calidad y modelos integrados de gestión de la calidad(Universidad Santiago de Cali, 2019) Buitrago Sanchez, Josed David; Delgado Garcia, Anderson; Salazar Duran, Ana Milena; Cruz Aguilar, Pedro LeónThe objective of this article is to make a bibliographic review based on the opinion of some authors and experts in the definition of quality and the different models of quality management, used in the different processes and organizations. These are implemented so make the organizations more competitive in the market and have a vision focused on continuous improvement by standardizing processes through Quality Management models. It was searched in the databases SCOPUS and SCIENCEDIRECT with the keywords: quality, management, quality management models and competitiveness. The main finding is that the implementation of each of these quality management models helps to be closer to customers, suppliers and businesses in general, providing better organizational results, as well as user satisfaction and loyalty.