Browsing by Author "Del Rio Molano, Daniel"
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Item Estrategia de solución de conflictos en una empresa: caso goodyear s.a de colombia(Universidad Santiago de Cali, 2025) Del Rio Molano, Daniel; Cruz Aguilar, Pedro Leon (Director)The objective of this article is to formulate an action plan to reduce the conflicts that currently arise among the workers of the company GOODYEAR DE COLOMBIA, is an exploratory research with a data collection, for which a survey was made of ten people among whom were different employees from different areas of great importance in the company, as were the manager of the human resources area and the president of the union that exercises its function in the aforementioned company. Those who stated that the most critical factors are those related to the dialogue between employees and the administrative area, based on these results obtained from the survey the action plan was formulated that aims to contemplate strategies and activities, the main purpose of which is to optimize the dialogue between the aforementioned actors, this in order to generate a continuous improvement in the resolution of conflicts, which lead to the growth of both the company and its employees.