Browsing by Author "Narvaez Marin, Natalia"
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Item El uso de la inteligencia artificial para mejorar la toma de decisiones en las organizaciones colombianas(Universidad Santiago de Cali, 2025) Narvaez Marin, Natalia; Calle Salamanca, Manuel Alejandro; Lopez Rodriguez, Sergio Andrés (Directora)This article explores the impact that artificial intelligence (AI) is having on Colombian organizations, aiming to highlight how this technology is reshaping decision-making processes. Through a thorough literature review of sources found in databases such as Scopus, ScienceDirect, and Google Scholar, relevant articles published between 2020 and 2025 were analyzed based on specific inclusion and exclusion criteria. The findings suggest that AI has enhanced operational efficiency, improved decision-making, and fostered innovation in sectors such as telecommunications, education, and banking. Nevertheless, ethical, practical, and educational challenges remain, hindering broader adoption. This underscores the need for adequate public policies and specialized training to address these issues and fully leverage the benefits of AI in Colombia’s business environment.